Oracle Customer Care & Billing Functional Analyst

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Role: Oracle Customer Care & Billing Functional Analyst Location :Rapids, Iowa (Onsite) Duration: 6+ Months
Job Description:
Experience with Oracle-based applications, specifically Customer Care & Billing (CC&B) and Oracle Analytics
Designs, documents, and implements new Enterprise application solutions within the IT environment for the Utilities department.
Provides ongoing support, maintenance, and enhancements to existing and new software applications.
Performs troubleshooting of infrastructure systems affecting application performance.
Creates and maintains detailed application/program documentation.
Contributes to reviewing and implementing IT application-based policies, procedures, and standards.
Collaborates with cross divisional team members to perform root cause analysis of complex problems.
Consults with internal team/management/vendors to discuss security issues for both short term projects and long-term department security initiatives.
Works with vendors and business users to develop and implement software integrations.
Analyzes users business requirements in the development and modification of computer systems.
Coordinates and assists in planning and feasibility/requirements analysis to determine the viability for proposed systems.
Troubleshoots and implements for non-enterprise applications and solutions.
Assists in writing technical specifications ensuring that information dissemination meets the standards of quality for systems development.
Performs related work as required.

Required Education and Experience:
Bachelor's Degree in Information Technology, Computer Science, or related field and
Seven (7) to ten (10) years experience working with and maintaining enterprise level computer applications OR
An equivalent combination of education and/or experience (i.e., one year of relevant full-time experience may substitute for one year of education).
Excellent written, verbal, and interpersonal communication skills.
Experience with Oracle-based applications, in particular Customer Care & Billing and Oracle Analytics Publisher.
Proficiency with Microsoft Office and Visio.
Ability to work collaboratively with diverse populations.

Desired qualifications
Experience with process design, logical workflow analysis and design.
Experience with in-depth configuration, code, analysis, and output.
Extensive experience with Oracle and Oracle-based technologies.
Experience with Utilities in both support and processes.
Extensive experience troubleshooting problems and root cause analysis.

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