Overview
On Site
USD 28.50 - 33.00 per hour
Contract - W2
Contract - Independent
Skills
Tier 1
Tier 2
Computer Hardware
Network
IT Operations
Problem Solving
Microsoft Outlook
Microsoft Excel
Microsoft PowerPoint
Group Policy
Service Management
Inventory
Laptop
Onboarding
Collaboration
Information Technology
Computer Science
Technical Support
Help Desk
Microsoft Windows
Microsoft Office
System Center
Configuration Management
Microsoft SCCM
System Imaging
Remote Support
Endpoint Protection
Management
Active Directory
Computer Networking
Remote Access
CompTIA
Network+
Microsoft
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for an experienced ITS Senior Technician to join our IT Help Desk team in Cleveland, Ohio. In this role, you will provide Tier 1 and Tier 2 technical support, ensuring the efficient operation of hardware, software, and network systems. This is a long-term contract position that offers an opportunity to contribute to critical IT operations and projects.
Responsibilities:
Deliver effective technical support for Windows-based desktops and laptops, including setup, imaging, maintenance, and problem resolution.
Provide assistance with core applications such as Microsoft Office (Outlook, Word, Excel, PowerPoint) and Microsoft 365 services.
Utilize System Center Configuration Manager (SCCM) to deploy software updates, manage configurations, and troubleshoot technical issues.
Manage endpoint protection and threat detection using Microsoft Defender for Endpoint.
Administer user accounts, permissions, and group policies within Active Directory.
Document technical solutions and support activities within the service management system.
Escalate complex technical problems to higher-tier support or relevant IT staff.
Maintain and update inventory records for IT equipment, including laptops, desktops, and peripherals.
Facilitate onboarding and offboarding processes to ensure smooth IT transitions for employees.
Collaborate on IT projects to support organizational technology initiatives.
Requirements
Associate degree in Information Technology, Computer Science, or a related field, or equivalent experience.
Minimum of 2-4 years of experience in IT support or help desk roles, ideally in a government or enterprise setting.
Strong knowledge of Windows 10/11 OS and Microsoft Office Suite.
Experience with System Center Configuration Manager (SCCM) for imaging, software deployment, and remote troubleshooting.
Familiarity with endpoint protection tools such as Microsoft Defender.
Proven ability to manage user accounts and permissions within Active Directory.
Basic understanding of networking concepts and remote access tools.
Certifications such as CompTIA A+, Network+, or Microsoft certifications (e.g., MD-102, AZ-900) are preferred.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for an experienced ITS Senior Technician to join our IT Help Desk team in Cleveland, Ohio. In this role, you will provide Tier 1 and Tier 2 technical support, ensuring the efficient operation of hardware, software, and network systems. This is a long-term contract position that offers an opportunity to contribute to critical IT operations and projects.
Responsibilities:
Deliver effective technical support for Windows-based desktops and laptops, including setup, imaging, maintenance, and problem resolution.
Provide assistance with core applications such as Microsoft Office (Outlook, Word, Excel, PowerPoint) and Microsoft 365 services.
Utilize System Center Configuration Manager (SCCM) to deploy software updates, manage configurations, and troubleshoot technical issues.
Manage endpoint protection and threat detection using Microsoft Defender for Endpoint.
Administer user accounts, permissions, and group policies within Active Directory.
Document technical solutions and support activities within the service management system.
Escalate complex technical problems to higher-tier support or relevant IT staff.
Maintain and update inventory records for IT equipment, including laptops, desktops, and peripherals.
Facilitate onboarding and offboarding processes to ensure smooth IT transitions for employees.
Collaborate on IT projects to support organizational technology initiatives.
Requirements
Associate degree in Information Technology, Computer Science, or a related field, or equivalent experience.
Minimum of 2-4 years of experience in IT support or help desk roles, ideally in a government or enterprise setting.
Strong knowledge of Windows 10/11 OS and Microsoft Office Suite.
Experience with System Center Configuration Manager (SCCM) for imaging, software deployment, and remote troubleshooting.
Familiarity with endpoint protection tools such as Microsoft Defender.
Proven ability to manage user accounts and permissions within Active Directory.
Basic understanding of networking concepts and remote access tools.
Certifications such as CompTIA A+, Network+, or Microsoft certifications (e.g., MD-102, AZ-900) are preferred.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.