Desktop Engineer

We are seeking an experienced Desktop Engineer to join our client's dynamic team. This role focuses on delivering exceptional technical support and customer service in a fast-paced enterprise environment. The ideal candidate will manage service requests, incidents, and events while maintaining clear communication with internal users throughout the resolution process.

Responsibilities

• Provide outstanding first-contact customer service and effective communication with end users.
• Troubleshoot and resolve IT incidents and requests within established SLAs using a ticketing system.
• Support Windows and macOS laptops, Android/iOS mobile devices, and assist end users both onsite and remotely.
• Handle onboarding for new employees, including workstation setup, account provisioning, and access configuration.
• Provide hands-on and remote support for A/V systems, including conference room equipment, live events, and Zoom broadcasts.
• Maintain and perform routine checks on collaboration technology to ensure reliability.
• Administer and troubleshoot Microsoft 365, Teams, and Entra (Active Directory) accounts.
• Support identity and access management processes, including Okta user provisioning and SSO configurations.
• Configure and manage MDM tools (Intune, Jamf) for device management.
• Perform basic network and VPN troubleshooting for remote and onsite users.
• Maintain accurate IT asset inventory and ensure timely updates of issued and returned equipment.
• Ensure compliance with security policies, SOX requirements, and incident reporting standards.
• Document recurring IT operational and security processes and contribute to continual improvement efforts.

Qualifications

• Associate's degree in a computer-related field or equivalent experience.
• 5-7 years of hands-on IT support experience in an enterprise or fast-paced environment.
• Strong customer service, communication, and problem-solving skills.
• Experience supporting both Windows and macOS environments.
• Familiarity with Salesforce and Jira platforms (preferred).
• Hands-on experience supporting Zoom and Microsoft Teams for A/V and event use.
• Experience managing and supporting Okta, Microsoft Entra (Active Directory), and Microsoft 365.
• Working knowledge of MDM tools (Intune, Jamf) and identity management systems.
• Basic understanding of network fundamentals, VPN, and endpoint security awareness.
• Ability to work independently and collaboratively to resolve complex issues.
• Certifications such as MTA, MCSA, Network+, CCENT/CCNA are a plus.

Job Type & Location
This is a Contract position based out of Austin, Texas.
Pay and Benefits
The pay range for this position is $25.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Austin,Texas.
Application Deadline
This position is anticipated to close on Dec 6, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.