Senior C# / Webex Contact Center (WXCC) Developer

RESPONSIBILITIES:
Kforce has a client that is seeking a remote Senior C#/Webex Contact Center (WXCC) Developer.

Overview:
Our client is modernizing key components of their telephony infrastructure and preparing an internally built web application for integration with cloud-based Cisco Webex Contact Center services. The application-originally built in C# on the .NET Framework and running on Windows Server with a SQL Server backend-is 8+ years old with limited documentation.

The candidate will play a critical role in refactoring the application so it can properly consume new data structures and interfaces associated with the client's Webex Contact Center cloud migration. You will partner closely with the SQL reporting team and the internal application owner to bring the application up to modern standards and ensure cloud readiness.

Key Responsibilities:
* Analyze the existing legacy C#/.NET Framework web application and identify required refactoring to support new data from Webex Contact Center cloud services
* Work with the app owner to understand historical logic, data flows, and business rules (in a low-documentation environment)
* Update, clean up, or re-architect components of the application as needed for compatibility with incoming cloud-based data
* Collaborate with the SQL reporting team to ensure the application consumes and displays data correctly during and after the cloud transition
* Support integration with Webex Contact Center (WXCC), including the Analyzer reporting module
* Provide technical recommendations for stability, performance, and maintainability as the application transitions away from on-prem reliance
* Serve as the subject matter expert for the application throughout the migration window

REQUIREMENTS:
* 5-7+ years of professional experience in C# and .NET Framework development (experience working with legacy or minimally documented applications strongly preferred)
* Hands-on experience with Cisco Webex Contact Center (WXCC), ideally including Analyzer or other reporting modules
* Strong understanding of web application architecture running on Windows Server
* Familiarity with SQL Server data structures and consumption (SQL reporting team handles migration, but experience is beneficial)
* Ability to quickly ramp up on older codebases, trace dependencies, and document findings or fixes

Preferred Skills:
* Experience supporting applications during cloud telephony or contact center migrations preferred
* Experience modernizing or preparing legacy .NET applications for cloud telephony integrations
* Background in telecom, contact center, or call routing systems
* Ability to operate independently and make recommendations confidently

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.