Overview
On Site
Hybrid
USD 25.00 per hour
Full Time
Skills
Computer Science
Training
Documentation
Operating Systems
Supervision
End-user Training
Help Desk
Software Installation
Inventory
HIS
Messaging
Management
Computer Hardware
Software Maintenance
Mobile Devices
SAP BASIS
Reporting
Remote Support
iPhone
Laptop
Network Design
Active Directory
Database
Job Details
Date Posted: 10/09/2025
Hiring Organization: Rose International
Position Number: 489783
Industry: Utility
Job Title: Desktop Support Analyst
Job Location: White Plains, NY, USA, 10605
Work Model: Hybrid
Work Model Details: 3 days onsite- 2 day Remote
Shift: EST hours
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 25.00
Max Hourly Rate($): 30.00
Must Have Skills/Attributes: Active Directory, Network Architecture, Software Algorithms
Experience Desired: Exp in desktop support operating systems (4 yrs)
Required Minimum Education: Bachelor's Degree
Preferred Certifications/Licenses: professional affiliations desirable
**C2C is not available**
Job Description
Education & Certifications
Bachelor's Degree in computer science, engineering or related technical or business discipline.
Minimum 4 years quality experience
Experience in desktop support operating systems.
Advanced degree, training, professional affiliations desirable.
Project Overview
To support the daily activities of the Desktop Support computing systems including the implementation, maintenance, enhancement, and documentation of desktop Operating Systems applications and hardware; to promote procedures and standards and disseminate information to the user communities; and to provide complex level Help Desk-type services for hardware, software, and applications support.
Job Functions & Responsibilities
Under direct supervision.
Support Desktop & Laptop Lifecycle; (Configuring & Installation of Equipment, End User training / Support, Tracking of all Assets from purchase through to disposal).
Support Help Desk in a Level 2 capacity (hardware, software, printer equipment, mobile devices).
Contribute to a library of information by documenting hardware, software installation procedures, support information, and equipment inventory.
Assist with the implementation of new projects as needed.
Work with IT staff on developing new policies or procedures.
Order computer supplies related to his or her area of responsibility.
For system outages - escalate issues to 3rd Level Support (Via - Email, Desk / Cell Phone, Text Messaging) and assist the support team as required.
Assist Desktop Support team in evaluating new hardware / software technology to meet the business needs of our customers.
The candidate will oversee hardware/ software maintenance agreements and put forth necessary quotes to procure the required items.
Candidate will be required to support mobile devices in and out of the office.
On adhoc basis customers will report directly to Desktop Support seeking assistance with their modible devices (iPhones, Laptops, Mobile Workstations). Regardless of the issue staff members are required to assist the customer to the best of their ability.
Skills
Knowledge of desktop / laptop computers, network architecture, software applications, Active Directory.
Effective planning and organization skills that support the Maintenance of the Desktop Asset database, keeping it up-to-date.
Knowledge of desktop / laptop computers, network architecture, software applications, Active Directory.
Effective planning and organization skills that support the Maintenance of the Desktop Asset database, keeping it up-to-date with new equipment and software, and their dispositions.
Effective oral and written communications skills; ability to communicate with end users at their level of understanding.
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Hiring Organization: Rose International
Position Number: 489783
Industry: Utility
Job Title: Desktop Support Analyst
Job Location: White Plains, NY, USA, 10605
Work Model: Hybrid
Work Model Details: 3 days onsite- 2 day Remote
Shift: EST hours
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 25.00
Max Hourly Rate($): 30.00
Must Have Skills/Attributes: Active Directory, Network Architecture, Software Algorithms
Experience Desired: Exp in desktop support operating systems (4 yrs)
Required Minimum Education: Bachelor's Degree
Preferred Certifications/Licenses: professional affiliations desirable
**C2C is not available**
Job Description
Education & Certifications
Bachelor's Degree in computer science, engineering or related technical or business discipline.
Minimum 4 years quality experience
Experience in desktop support operating systems.
Advanced degree, training, professional affiliations desirable.
Project Overview
To support the daily activities of the Desktop Support computing systems including the implementation, maintenance, enhancement, and documentation of desktop Operating Systems applications and hardware; to promote procedures and standards and disseminate information to the user communities; and to provide complex level Help Desk-type services for hardware, software, and applications support.
Job Functions & Responsibilities
Under direct supervision.
Support Desktop & Laptop Lifecycle; (Configuring & Installation of Equipment, End User training / Support, Tracking of all Assets from purchase through to disposal).
Support Help Desk in a Level 2 capacity (hardware, software, printer equipment, mobile devices).
Contribute to a library of information by documenting hardware, software installation procedures, support information, and equipment inventory.
Assist with the implementation of new projects as needed.
Work with IT staff on developing new policies or procedures.
Order computer supplies related to his or her area of responsibility.
For system outages - escalate issues to 3rd Level Support (Via - Email, Desk / Cell Phone, Text Messaging) and assist the support team as required.
Assist Desktop Support team in evaluating new hardware / software technology to meet the business needs of our customers.
The candidate will oversee hardware/ software maintenance agreements and put forth necessary quotes to procure the required items.
Candidate will be required to support mobile devices in and out of the office.
On adhoc basis customers will report directly to Desktop Support seeking assistance with their modible devices (iPhones, Laptops, Mobile Workstations). Regardless of the issue staff members are required to assist the customer to the best of their ability.
Skills
Knowledge of desktop / laptop computers, network architecture, software applications, Active Directory.
Effective planning and organization skills that support the Maintenance of the Desktop Asset database, keeping it up-to-date.
Knowledge of desktop / laptop computers, network architecture, software applications, Active Directory.
Effective planning and organization skills that support the Maintenance of the Desktop Asset database, keeping it up-to-date with new equipment and software, and their dispositions.
Effective oral and written communications skills; ability to communicate with end users at their level of understanding.
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.