Customer Service Representative

Job Title: Customer Service Representative

Location: Remote

Job Type: Full-time / Part-time

Job Summary:

We are seeking a dedicated and customer-focused BilingualCustomer Service Representative (English and French) to join our team. The CSR will serve as the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, problem-solving abilities, and a professional attitude while working in a fast-paced environment.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in person in a professional and timely manner.
• Provide accurate information regarding products, services, policies, and procedures.
• Assist customers with account-related issues, billing questions, orders, returns, and technical support (as applicable).
• Resolve customer complaints efficiently, escalating complex issues to supervisors or other departments when necessary.
• Maintain records of customer interactions, transactions, comments, and complaints.
• Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
• Meet or exceed performance metrics including response time, customer satisfaction, and quality standards.
• Collaborate with other team members and departments to improve customer experience and internal processes.
• Stay updated on company products, services, and policies.

Qualifications & Skills:

• High school diploma or equivalent (associate s or bachelor s degree preferred).
• Minimum 2 years sales experience working in a Call Center or telemarketing environment
• Excellent communication skills (well spoken, professional, friendly and courteous)
• Strong active listening and problem-solving abilities.
• Ability to multitask, prioritizes, and manages time effectively.
• Proficiency in basic computer applications (MS Office, CRM software, ticketing systems). Windows based computer or pc
• Experience in BAKING & COOKING will be an added advantage.
• Patience and empathy when dealing with customers.
• Ability to work flexible shifts, including evenings, weekends, or holidays if required.
• Experience with windows-based software and internet browsing
• Reliable, Consistent Internet Speed of 50 Mbps upload and download speed
• Remote home office with quiet environment

Work Environment & Schedule:

• May involve rotational shifts depending on business hours.
• Fast-paced, customer-centric environment.

Compensation & Benefits (Only for Permanent Employees):

• Competitive hourly wage or salary.
• Health, dental, and vision insurance (as per company policy).
• Paid time off and holidays.
• 401(k) retirement plan (if applicable).
• Opportunities for career growth and development.