System Admin (3rd / 4th Level Support)

System Admin (3rd / 4th Level Support)

Duties:

• Provide support for implementation, troubleshooting and maintenance of systems across the enterprise.
• Design, develop, and maintain Microsoft Windows client architecture .
• Manage solutions to support management of smartphones and other mobile devices
• Provides advanced troubleshooting (3rd/4th level support) for complex issues related to Operating System, Enterprise Software or Configuration settings on these devices.
• Define technical standards and maintenance of end user compute devices.
• Perform well-organized and timely deployments of application, major upgrades, security updates and patches to this environment.
• Participate in and/or manages cross-functional team projects to implement new or updated technology to improve the stability, security, management, or efficiency of our compute resources add and stive to the goal of a zero-touch desktop deployment system via Autopilot with MEM for windows device and Apple Business Manager iOS devices.
  

Requirements:

• 2+ years Tier 3 / Tier 4 problem identification, diagnosis and resolution of problems
• 7 years technical experience in support of desktop technologies
• 7 years Windows Desktop OS administration experience with extended knowledge of Windows 10
• 5 years mobile device management solutions experience
• Experience with Microsoft Intune Endpoint Manager (iOS, Android scanners, PC, MAC)
• Application packaging and deployment within targeting UEM applications such as MS Endpoint Configuration Manager, and Intune.
• Experience working with Microsoft Defender for Endpoint or similar antivirus product
• 5 years working with Active Directory and Group Policy
• Experience using Service Now or other related ITSM platform
• Hands on experience of ongoing administration and service maintenance
• Knowledge of Windows platform and Intune / SCCM (Configuration Manager) deployment tools
• Windows 10/11 troubleshooting skills
• Experience with Windows Server 2016/2019 interface and management
• Knowledge of Microsoft Group Policy Objects and Group Policy Preferences
• Strong writing skills for client facing documentation and executive-level communications
• Strong technical troubleshooting and analytical skills
• Communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form
• Microsoft Endpoint Configuration Manager or Endpoint Manager experience is a plus
• Experience with Microsoft cloud licensing; Microsoft 365 E3 and E5, EM+S, Intune, or Office 365 E3 is a plus
• Custom reporting and dashboard creation within UEM tools to include PowerBI
• Deployment compliance evaluation and stakeholder reporting
• Regular collaboration with IT support peers and IT executives
• Escalation and collaboration with application support vendors
• Image Management: endpoint (PC and Server) operating system build, customizations (task sequence), and deployment
• Operating system version upgrade provisioning and deployment
• ITIL foundations use ITSM tools to include inventory, incident, request, problem, change and release management activities
• Regular use of PowerShell scripting
• Testing and distribution of authorized patches
• Support administration and rollout of security products