IT Helpdesk Support Technician

TITLE: IT Helpdesk Support Technician

LOCATION: Hybrid in Seattle, WA

EMPLOYMENT TYPE: Contract

PAY RANGE: $25-27/hr

BENEFITS: For full-time employees, we offer a comprehensive benefits package that includes Medical, Dental, Vision, Disability, Health Savings Accounts and/or Flex Spending Accounts, Voluntary Life Insurance and AD&D, etc. We offer 8 paid holidays per calendar year, as well as Paid Vacation once eligibility requirements are met. Sick pay is available pursuant to the required state and local laws.

ROLE & RESPONSIBILITIES:

As an IT Helpdesk Support Technician, you will be the first point of contact for our internal staff experiencing IT issues. This role involves handling inbound calls and emails, creating and managing support tickets, resolving technical problems, and escalating issues to higher-level support when necessary. You will play a critical role in ensuring the smooth operation of our IT infrastructure and helping our team stay connected and productive.

Key Responsibilities:

• Respond to inbound IT support requests via phone and email.
• Create, track, and manage tickets in the helpdesk system.
• Diagnose and resolve technical hardware and software issues.
• Guide users through step-by-step solutions in a clear, concise manner.
• Escalate complex issues to senior IT staff or external support as needed.
• Follow up with users to ensure their IT systems are fully functional.
• Document resolutions for future reference and contribute to the IT knowledge base.
• Assist in maintaining and updating IT documentation and procedures.

Requirements:

• 2 years proven experience as an IT Helpdesk Support Technician or similar role.
• Familiarity with common IT support processes and ticketing systems.
• Strong understanding of computer systems (hardware/software), networks, and troubleshooting techniques.
• Excellent problem-solving and communication skills.
• Patience and ability to work under pressure.
• High school diploma or equivalent; further education in computer science or relevant field is a plus.

Preferred Qualifications:

• Certifications like CompTIA A+, Microsoft Certified, or similar.
• Experience in a parking management or similar industry.

WHY AVERRO?

Averro is a Veteran-Owned organization dedicated to delivering innovative talent solutions, business consulting, and technology services that propel businesses and careers forward. We live by our ethos: Family First | Be Uncommon | Culture Wins. These values show in our commitment to client satisfaction, timely support, and unmatched consultant care. Our Aim – Your Ascent.

Averro is an equal opportunity employer, and we are committed to diversity, equity, and inclusion in the workplace. All qualified applicants will receive consideration for employment, regardless of criminal histories, consistent with legal obligations. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law.