IT OPS Engineer role onsite

Overview

On Site
$80,000 - $100,000
Full Time

Skills

IT Service Management
ITIL
Incident Management
FTP
Servers
ServiceNow
SolarWinds
Change Management
Change Request Management
Problem Management
Problem Solving
SLA
SOP
Storage
Standard Operating Procedure
BMC Control-M
CA Workload Automation AE
Communication
Conflict Resolution
Stakeholder Management
Collaboration

Job Details

Role: IT OPS Engineer role onsite in Frederick, MD - Full-time

Job description: 367299/VC

Must Have Technical/Functional Skills

6 to 10+ years of experience

Knowledge of monitoring tools like Solarwinds, Autosys, Control M, Knowledge of batch job monitoring, Proficiency in ITSM tools like SNOW, knowledge of ITIL concepts (Incident management, Change management, Problem management, Request management), Understanding and maintaining SLA s, Vendor & Stakeholder management, knowledge of FTP concepts, knowledge of Storage/backups

  1. Excellent working knowledge of batch job scheduling
  2. Excellent working knowledge of monitoring tools
  3. Excellent working knowledge of FTP
  4. Excellent working knowledge of ITSM tools like ServiceNow/Heat
  5. Excellent written and oral English communication skills.
  6. Strong interpersonal skills to collaborate effectively with cross-functional teams
  7. Customer-oriented and Problem-Solving attitude
  8. Ability to organize and prioritize diverse workload under pressure
  9. Flexibility in working hours

Overseeing and maintaining all aspects of a company s computer infrastructure, including networks & servers. Identifying and solving technical issues as they arise. Able to work on batch job management tools. Providing timely solutions to escalated incidents and service requests. Identify trends; recommend and implement improvements to reduce volume. Prepare SOP (Standard Operating Procedures) for the daily maintenance of applications and underlying systems. Understanding of FTP concepts. Monitor servers, applications and FTP accounts. Troubleshoot any batch jobs & FTP related issues & participate in P1/P2 Major incidents. Work experience on Solarwinds/DataDog Monitoring tool.

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