Overview
On Site
$34 - $35
Contract - W2
Contract - 1 Month(s)
No Travel Required
Skills
Application Support
Customer Service
Issue Tracking
Microsoft Windows
SaaS
Technical Support
Job Details
Role: ServicePoint has a customer seeking a Desktop Support Technician for a 1 Month+ 100% onsite position Cambridge, MA. This is an 8AM-5PM position working Monday-Friday.
The responsibilities are as follows:
SAAS Application Support/Management
License Management
Ticket Queue Management
Monitoring / Improving IT support services through:
o Logic monitor dashboards
o Coordinate work efforts
o Analyzing reports
Qualifications:
3+ years professional experience
Background required with SAAS Application Support/Management
Background supporting users in a Windows-based environment
Ticketing system background required (SNOW being preferred)
Excellent communication and customer service skills.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.