Overview
Skills
Job Details
Job Title: PC Support Technician
Location: Columbus, Ohio (100% On-Site)
Contract Term: 1 year, with possible extension
Hours: Full-time, Monday Friday, standard business hours
Start Date: Immediate
Job Summary:
Data Systems Integration Group, Inc. (DSIG) is seeking an experienced and professional PC Support Technician to support one of our valued government clients in Columbus, Ohio. This is a 100% on-site role requiring excellent technical troubleshooting skills and a customer-first attitude.
The ideal candidate will be a self-starter who works independently and thrives in a fast-paced, high-demand support environment. A strong background in hands-on desktop support, combined with outstanding customer service skills, is essential. The resource will be deployed through DSIG to provide day-to-day end-user support at the client offices, with responsibilities ranging from workstation setup and software troubleshooting to printer and peripheral support.
.
Key Responsibilities:
- Provide Tier 1 and Tier 2 desktop support for Windows 10/11 devices
- Install, configure, and troubleshoot desktops, laptops, printers, and other peripherals
- Support Microsoft Office applications (Outlook, Word, Excel, etc.)
- Assist with user account management in Active Directory
- Respond to and manage incidents via the ticketing system (e.g., ServiceNow)
- Deliver support in a professional, courteous, and responsive manner
- Provide basic network connectivity troubleshooting (wired/wireless)
- Work independently to manage daily tasks and prioritize support requests
- Document issues and resolutions according to agency standards
- Maintain hardware inventory and perform equipment setup/replacement as needed
Required Qualifications:
- Strong customer service skills must be patient, courteous, and effective with non-technical users
- Self-starter with the ability to work independently minimal supervision required
- 2+ years of hands-on experience in desktop support
- Proficiency with Windows 10/11 and Microsoft Office Suite
- Experience with PC imaging, configuration, and troubleshooting
- Knowledge of basic networking concepts (TCP/IP, DNS, etc.)
- Ability to support and troubleshoot printers and peripherals
- Familiarity with Active Directory and basic user account tasks
- Excellent verbal and written communication skills
- Ability to lift/move equipment as needed (e.g., monitors, desktops, printers)
- Must pass a background check in accordance with AGO policies
Preferred Qualifications:
- Experience in a government, legal, or high-security environment
- Prior use of ITSM/ticketing platforms (e.g., ServiceNow)
- Remote desktop support tools (e.g., RDP, Dameware, etc.)
- A+ or other technical certifications
Qualification | Required / Preferred | Minimum Years of Experience | Details / Notes | Candidate Qualifications | Comments |
Customer service & communication skills | Mandatory | 2+ years | Critical for end-user interaction and support | ||
Self-starter; able to work independently | Mandatory | 2+ years | Must be able to take initiative and manage daily workload without oversight | ||
On-site availability in Columbus, OH | Mandatory | Immediate | 100% on-site role, no hybrid/remote | ||
End-user desktop support | Mandatory | 2+ years | Includes troubleshooting desktops, laptops, mobile devices, and printers | ||
Microsoft Windows 10/11 support | Required | 2+ years | Installation, configuration, and maintenance | ||
Microsoft Office Suite (Outlook, Word, Excel, etc.) | Required | 2+ years | Support and troubleshooting experience | ||
Printer/peripheral troubleshooting | Required | 2+ years | Includes basic repairs and diagnostics | ||
Active Directory knowledge | Required | 2+ years | User management, group policy familiarity preferred | ||
ITSM / Ticketing system usage (e.g., ServiceNow) | Preferred | 2+ years | Experience logging and tracking issues | ||
Network connectivity troubleshooting | Required | 2+ years | Includes wired/wireless support, IP/DNS basics | ||
Remote desktop support tools (e.g., RDP, Dameware) | Preferred | 2+ years | Useful for supporting remote users and multi-site operations | ||
A+ or similar technical certification | Preferred | N/A | CompTIA or equivalent certs a plus | Provide Details | |
Government or legal office experience | Preferred | 2+ years | Understanding of secure environments and procedures helpful | ||
Strong documentation/reporting skills | Required | 2+ years | Expected to document tickets and solutions clearly |
Regards,
Manoj Kumar, Senior Recruiting Manager
Data Systems Integration Group, INC
Email: ,
Direct: , x 111, Fax:
ISO 9001 : 2015 | E-Verify | MBE Certified Company