Telecommunications Technician

Telecommunications Technician

Location: Lyon Station, PA (Onsite)

Contract Duration: 6+ Months

Job Summary

-Need Analog experience

-Experience with IVR systems, Avaya systems

-3-5 YOE

Job Description

We are looking for a Telecommunications Technician. This position will be onsite in Lyon Station, PA. Occasional travel is required to various PA client locations up to 20%.

What You'll Do

• Program phone sets (digital, IP and analog)
• Perform Moves, Additions, Changes (MACs)
• Program requested feature changes
• Provide voicemail support
• Program mailbox
• Complete password resets
• Add or delete user mailboxes
• Provide break/fix services on telephones
• Troubleshoot and resolve phone-/data-cabling issues
• Knowledge of station cabling and jacks
• Assist in identification and resolution of other vendor line/circuit problems
• Troubleshoot issues related to lines/trunks (SIP/DID)
• Coordinate and act as focal point for problem resolution involving service provider
• Performs other duties as assigned

What You'll Need

Required

• 3 to 5 years of experience in an environmental field
• Bachelor's Degree in a related technical discipline, or the equivalent combination of education, technical training or work experience may be considered
• Knowledge of Wall Field wiring, cross connecting 66/110 wiring blocks Wiring color code
• Ability to effectively communicate both verbally and in writing including presentation abilities
• Strong critical thinking and problem-solving skills with the ability to analyze problems and formulate alternative/creative solutions to problems
• Adept in multi-tasking, prioritizing and managing time effectively
• Excellent attention to detail and accuracy; can effectively listen and give details accurately
• Exceptional interpersonal skills; a team player with proven ability to work across functional areas and all levels of the organization
• Open to coaching with the ability to apply feedback
• Ability to lead and coordinate multiple priority projects concurrently

Preferred

• Visible Admissions Certification, preferred
• Embedded, Conferencing, Session/System Manager, Call Center Elite, Contact Center, IVR Systems and/or Experience Portal with Proactive Outreach Monitor
• Embedded (R10.X), Contact Center, and/or Conferencing

Physical Demands

• Ability to exchange accurate information with all levels of the organization
• Subject to standing, walking, sitting, bending, reaching, climbing, stooping, kneeling, pushing, pulling, and manual dexterity
• Some heavy lifting may be required; occasional lifting of objects up to 50 pounds
• Lifts over 50 pounds must be with proper assistance or lift equipment
• Work is performed in both an internal and external environment with occasional exposure to inclement weather and varying temperatures.
• Climate controlled, well lit, ventilated office space, as well as, plant environment that include heat, cold, fumes, odors, dust and loud conditions.
• May be exposed to hazardous chemicals.
• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor