Business Analyst

Job#: 2067674

Job Description:

Job Title: Business Analyst

Location: Torrance, CA (Hybrid)

Pay Rate: $60 - $70 per hour (W2)

Job Description:

The Business Analyst will support initiatives to scale and maximize ROI from digital systems, including emerging applications of generative and conversational AI aimed at enhancing the customer experience.

In this role, the Business Analyst will play a key part in accelerating AHM's digital transformation by improving operational efficiencies and driving AI-powered products, services, and workflows. Strong knowledge of and interest in the rapidly evolving field of generative AI tools, workflows, and use cases will be highly beneficial.

Key Responsibilities:
Agile Development for CX Products:

• Lead or participate in gathering, analyzing, and documenting business requirements for software products, including creating features, user stories, acceptance criteria, technical dependencies, use cases, and process flows.
• Participate in agile development processes, including daily syncs, backlog management, sprint planning, demos, sprint reviews, and retrospectives.
• Collaborate with developer and QA teams during design, development, and testing phases to ensure production systems meet requirements and maintain performance.

Customer Research and Product Discovery:

• Gather insights into customer/user behaviors, needs, and pain points through interviews, surveys, and workshops, translating them into prioritized opportunities for product improvements and new features.
• Conduct research on competitive trends, consumer behaviors, and emerging technologies, synthesizing findings into actionable recommendations.
• Stay current with emerging AI trends, tools, and technologies relevant to internal use cases and external-facing products.
• Research generative AI prompting techniques and manage prompt libraries to showcase capabilities and promote internal adoption.

Product Performance Evaluation, Monitoring, and Analysis:

• Establish, monitor, and report on key metrics related to generative and conversational AI product performance, user behavior, and business value.
• Generate reports, dashboards, and presentations detailing product and user performance data and insights.
• Analyze trending conversation topics and related product usage data to identify shifts in user behavior and evolving needs for feature enhancements.
• Manage and execute evaluation/monitoring of generative AI applications, tracking performance and accuracy targets across development stages.
• Measure, analyze, and report on the business impacts of AI product implementations.

Content Management for Generative AI Applications:

• Lead the curation and management of knowledge data/content used in generative AI applications.
• Source content from internal teams or other sources as appropriate.
• Establish and manage content categories, taxonomies, tagging conventions, and other content standards.
• Process, format, edit, and expand content or metadata as needed to support AI system ingestion and human usability.

Position Success Criteria (Desired Skills & Qualifications):

• Tools: Experience with Jira, Confluence, and Mural (or similar tools) is helpful.
• Industry Experience: Automotive industry and/or consumer-facing software product experience is a plus.
• Technology: Familiarity with Salesforce technology is beneficial.
• Methodologies: Knowledge of or experience with Design Thinking methodologies.
• AI Experience: Hands-on experience utilizing generative AI tools in professional or personal workflows.
• Skills:
  • Strong analytical and problem-solving abilities.
  • Rigorous attention to detail.
  • Excellent time management and organizational skills.
  • Strong data analysis and technical aptitude.
  • Self-motivated with a high degree of curiosity and appetite to learn.
  • Effective communication skills with both technical and non-technical audiences.
  • Ability to tell compelling stories with data.
  • Skilled at managing complex initiatives with multiple stakeholders.
  • Proficient in asking insightful questions to elicit requirements from diverse stakeholders.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.