Overview
On Site
Full Time
Skills
Recruiting
Teaching
Health Care
R
Honesty
Accountability
Teamwork
Network
VoIP
Strategic Planning
Data Analysis
Supervision
Technical Support
Training
Collaboration
Organizational Skills
Attention To Detail
Management
Communication
Customer Service
Analytical Skill
Conflict Resolution
Problem Solving
Information Technology
Microsoft Windows
Operating Systems
Microsoft Windows Server
Microsoft Operating Systems
Network Design
Mapping
TCP/IP
System Administration
Cyber Security
Telecommunications
LAN
Server Administration
IT Operations
Computer Networking
Optical Fiber
Optics
Computer Hardware
Internet Recruiting
Job Details
Title: IT Specialist II
State Role Title:Info Technology Specialist II
Hiring Range: Commensurate with Experience
Pay Band: 5
Agency: Dept Behavioral Health/Develop
Location:Piedmont Geriatric Hospital
Agency Website:;br>
Recruitment Type: General Public - G
Job Duties
Piedmont Geriatric Hospital (PGH), operated by the Virginia Department of Behavioral Health and Developmental Services (DBHDS), is a 123-bed psychiatric facility dedicated exclusively to serving individuals aged 65 and older.
At PGH, we are committed to delivering person-centered mental health services that empower older adults to thrive in their communities. As the only state facility in Virginia focused solely on the mental health needs of seniors, we offer a unique opportunity to be part of a team that is making a meaningful difference every day.
Our vision is to be recognized as a statewide leader in geriatric mental health, a model hospital, a teaching center, and a trusted resource for other healthcare providers. We strive to be an indispensable partner in Virginia's community-based services system and the most efficient provider of geropsychiatric care.
At PGH, we lead with H.E.A.R.T - Honesty, Excellence, Accountability, Respect, and Teamwork - in every step we take!
This position provides advanced technical support for over 850 users, including troubleshooting server, software, and network issues, installing and maintaining hardware and software, and resolving VOIP and phone issues. The technician works closely with vendors to coordinate repairs, manages service tickets in the absence of the IT Director, and ensures timely resolution of work orders based on established priority levels. Responsibilities also include participating in strategic planning, data analysis, and policy development, with potential for supervising IT support staff. Strong customer service, collaboration, and communication skills are essential. The role requires adherence to performance standards, maintenance protocols, and timely completion of mandated training.
Minimum Qualifications
Demonstrated ability to collaborate effectively with diverse teams and evaluate work processes for efficiency and improvement.
Strong organizational skills and keen attention to detail.
Proven capability to manage multiple tasks in a fast-paced environment and effectively prioritize assignments.
Excellent verbal and written communication skills, with a commitment to providing outstanding customer service.
Strong analytical and problem-solving abilities.
Advanced knowledge of Information Technology, including Windows operating systems and Windows Server environments.
Extensive expertise in networking concepts, including network infrastructure, topology mapping, and configuration.
Proficient in fiber optic technology and connectivity solutions.
In-depth understanding of computer hardware, maintenance, and troubleshooting.
Comprehensive knowledge of TCP/IP networking, system administration, cybersecurity, telecommunications, and LAN design.
Advanced experience in server administration, configuration, and maintenance.
Ability and willingness to learn new systems and technologies, and to apply that knowledge to enhance current and future IT operations.
Additional Considerations
Preferred:
Experience in networking and fiber optics
Experience of computer hardware and software
Experience working in a medical or medical related setting, corrections or corrections related setting preferred
Special Instructions
You will be provided a confirmation of receipt when your application and/or rsum is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.
Application Requirements: Applications and rsums for this position are accepted electronically through the Commonwealth of Virginia's Electronic Recruitment System only. Interview decisions will be based solely on the information provided in your electronic application and/or rsum. Please ensure you detail all relevant work experience clearly and specifically; we will not make assumptions about your qualifications.
This position is open until filled; however, applications/rsums will begin to be reviewed within five (5) days of the posting date.
Background Investigation: All applicants are subject to an extensive background investigation and a pre-employment drug screening. This investigation may include fingerprint checks (State Police, FBI), local agency checks, Department of Social Services/Child Protective Services checks, employment verification, and verification of education relevant to the position.
Under Virginia Code 37.2-314 and 37.2-408.1, the Department of Behavioral Health & Developmental Services is prohibited from employing or using as volunteers, persons who have been convicted of specific ("barrier") crimes or persons who may be the subject of pending ("barrier") charges as listed under Virginia Code 19.2-392.02.
Reasonable Accommodations: Reasonable accommodations are available to individuals with disabilities during the application and/or interview process in accordance with the Americans with Disabilities Act. If you require assistance or accommodation, please notify Human Resources at during business hours (8:00 a.m. to 4:30 p.m.).
Equal Opportunity: Piedmont Geriatric Hospital (PGH) is committed to conducting all aspects of human resource management without regard to race (or traits historically associated with race, including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), sex, color, national origin, religion, sexual orientation, gender identity or expression, age, veteran status, political affiliation, disability, genetic information, and pregnancy, childbirth, or related medical conditions.* There shall be no retaliation against anyone making allegations of violations of this policy.
Veteran Preference: Piedmont Geriatric Hospital (PGH) is a Virginia Values Veterans (V3) certified employer and provides hiring preference to qualified veterans and service members. We highly encourage veterans, active members of the Virginia National Guard, and U.S. Military Reserve members to apply and respond accordingly on the state application.
Benefits: Piedmont Geriatric Hospital (PGH) offers a comprehensive benefits package, including your choice of health plans, paid life insurance, retirement plans, 13 paid holidays, annual leave, family personal leave, sick leave, employee discount programs, and more!
Contact Information
Name: Tricia Wilson
Phone:
Email:
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
State Role Title:Info Technology Specialist II
Hiring Range: Commensurate with Experience
Pay Band: 5
Agency: Dept Behavioral Health/Develop
Location:Piedmont Geriatric Hospital
Agency Website:;br>
Recruitment Type: General Public - G
Job Duties
Piedmont Geriatric Hospital (PGH), operated by the Virginia Department of Behavioral Health and Developmental Services (DBHDS), is a 123-bed psychiatric facility dedicated exclusively to serving individuals aged 65 and older.
At PGH, we are committed to delivering person-centered mental health services that empower older adults to thrive in their communities. As the only state facility in Virginia focused solely on the mental health needs of seniors, we offer a unique opportunity to be part of a team that is making a meaningful difference every day.
Our vision is to be recognized as a statewide leader in geriatric mental health, a model hospital, a teaching center, and a trusted resource for other healthcare providers. We strive to be an indispensable partner in Virginia's community-based services system and the most efficient provider of geropsychiatric care.
At PGH, we lead with H.E.A.R.T - Honesty, Excellence, Accountability, Respect, and Teamwork - in every step we take!
This position provides advanced technical support for over 850 users, including troubleshooting server, software, and network issues, installing and maintaining hardware and software, and resolving VOIP and phone issues. The technician works closely with vendors to coordinate repairs, manages service tickets in the absence of the IT Director, and ensures timely resolution of work orders based on established priority levels. Responsibilities also include participating in strategic planning, data analysis, and policy development, with potential for supervising IT support staff. Strong customer service, collaboration, and communication skills are essential. The role requires adherence to performance standards, maintenance protocols, and timely completion of mandated training.
Minimum Qualifications
Demonstrated ability to collaborate effectively with diverse teams and evaluate work processes for efficiency and improvement.
Strong organizational skills and keen attention to detail.
Proven capability to manage multiple tasks in a fast-paced environment and effectively prioritize assignments.
Excellent verbal and written communication skills, with a commitment to providing outstanding customer service.
Strong analytical and problem-solving abilities.
Advanced knowledge of Information Technology, including Windows operating systems and Windows Server environments.
Extensive expertise in networking concepts, including network infrastructure, topology mapping, and configuration.
Proficient in fiber optic technology and connectivity solutions.
In-depth understanding of computer hardware, maintenance, and troubleshooting.
Comprehensive knowledge of TCP/IP networking, system administration, cybersecurity, telecommunications, and LAN design.
Advanced experience in server administration, configuration, and maintenance.
Ability and willingness to learn new systems and technologies, and to apply that knowledge to enhance current and future IT operations.
Additional Considerations
Preferred:
Experience in networking and fiber optics
Experience of computer hardware and software
Experience working in a medical or medical related setting, corrections or corrections related setting preferred
Special Instructions
You will be provided a confirmation of receipt when your application and/or rsum is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.
Application Requirements: Applications and rsums for this position are accepted electronically through the Commonwealth of Virginia's Electronic Recruitment System only. Interview decisions will be based solely on the information provided in your electronic application and/or rsum. Please ensure you detail all relevant work experience clearly and specifically; we will not make assumptions about your qualifications.
This position is open until filled; however, applications/rsums will begin to be reviewed within five (5) days of the posting date.
Background Investigation: All applicants are subject to an extensive background investigation and a pre-employment drug screening. This investigation may include fingerprint checks (State Police, FBI), local agency checks, Department of Social Services/Child Protective Services checks, employment verification, and verification of education relevant to the position.
Under Virginia Code 37.2-314 and 37.2-408.1, the Department of Behavioral Health & Developmental Services is prohibited from employing or using as volunteers, persons who have been convicted of specific ("barrier") crimes or persons who may be the subject of pending ("barrier") charges as listed under Virginia Code 19.2-392.02.
Reasonable Accommodations: Reasonable accommodations are available to individuals with disabilities during the application and/or interview process in accordance with the Americans with Disabilities Act. If you require assistance or accommodation, please notify Human Resources at during business hours (8:00 a.m. to 4:30 p.m.).
Equal Opportunity: Piedmont Geriatric Hospital (PGH) is committed to conducting all aspects of human resource management without regard to race (or traits historically associated with race, including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), sex, color, national origin, religion, sexual orientation, gender identity or expression, age, veteran status, political affiliation, disability, genetic information, and pregnancy, childbirth, or related medical conditions.* There shall be no retaliation against anyone making allegations of violations of this policy.
Veteran Preference: Piedmont Geriatric Hospital (PGH) is a Virginia Values Veterans (V3) certified employer and provides hiring preference to qualified veterans and service members. We highly encourage veterans, active members of the Virginia National Guard, and U.S. Military Reserve members to apply and respond accordingly on the state application.
Benefits: Piedmont Geriatric Hospital (PGH) offers a comprehensive benefits package, including your choice of health plans, paid life insurance, retirement plans, 13 paid holidays, annual leave, family personal leave, sick leave, employee discount programs, and more!
Contact Information
Name: Tricia Wilson
Phone:
Email:
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.