Salesforce Technical Solution Architect (Cloud)

Introduction

Join IBM's Salesforce Practice team as an Architect & Engineer for Agentforce & Data Cloud, where you will be a key leader in shaping and proposing innovative solutions leveraging the power of Salesforce and IBM's Consulting AI and Asset based capabilities. You will work closely with clients to understand their unique challenges and develop compelling, tailored solutions that drive digital transformation within healthcare, life sciences, state, local & education organizations.

Your role and responsibilities

We are looking for an experienced Salesforce Technical Solution Architect (Cloud) to join our team, with a strong background in Sales Cloud, Service Cloud, and complex system integrations. This role requires a technically skilled professional with a strategic mindset and leadership capabilities.

Key Requirements:

- Sales Cloud and Service Cloud Expertise:
Proven hands-on experience in configuring and customizing Salesforce Sales Cloud and Service Cloud to support and enhance business processes.

- Salesforce Integrations Experience:
Solid experience designing and implementing integrations between Salesforce and external systems using APIs, middleware platforms (e.g., MuleSoft), or other integration tools.

- Solution Design and Technical Leadership:
Ability to lead the design of scalable, high-quality Salesforce solutions. Responsible for creating technical architecture documentation and providing guidance to implementation teams.

- Code Review and Development Standards:
Skilled in reviewing code (Apex, Lightning Components, etc.) and ensuring compliance with development best practices and Salesforce standards.

- Testing and Release Management Best Practices:
Familiarity with industry-standard testing methodologies (unit testing, integration testing, UAT) and release management processes, including change sets, version control, and CI/CD pipelines.

This role can be performed from anywhere in the US.

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

- Extensive experience with Salesforce platform architecture, including deep knowledge of Sales Cloud and Service Cloud functionalities, customization, and configuration.
- Strong background in designing and implementing end-to-end Salesforce solutions, aligning technical strategies with complex business requirements.
- Proven expertise in Salesforce integrations using APIs, middleware (such as MuleSoft), web services (REST/SOAP), and external systems (ERP, CRM, etc.).
- Advanced proficiency in Apex, Visualforce, Lightning Web Components (LWC), and declarative development tools.
- Experience with solution architecture frameworks and methodologies, including multi-cloud or multi-org environments.
- Leadership in technical design discussions, guiding developers and stakeholders, and ensuring adherence to best practices and standards.
- Hands-on experience with DevOps tools for Salesforce, including version control (e.g., Git), CI/CD pipelines, and release management processes.
- Strong understanding of data modeling, security, and performance tuning in Salesforce.
- Excellent communication skills, with the ability to engage both technical and non-technical stakeholders.

Preferred technical and professional experience

- Salesforce certifications such as Salesforce Certified Technical Architect (CTA), Application Architect, System Architect, or Integration Architecture Designer are highly preferred.

ABOUT BUSINESS UNIT

IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

• Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
• Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs
• Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law
• Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals
• Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

We consider qualified applicants with criminal histories, consistent with applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.