AWS Application Support Engineer

Overview

Hybrid
$120,000 - $150,000
Full Time

Skills

Amazon RDS
Amazon Web Services
Application Support
Availability Management
Capacity Management
Cloud Computing
Collaboration
NIST SP 800 Series
ISO/IEC 27001:2005
Incident Management
SLA
SaaS
Scalability

Job Details

AWS Application Support Engineer
DETAILS Location: Hybrid in Addison, TX
Position Type: Direct-Hire
Compensation: Based on Experience!
Citizenship Requirements: No sponsorship is being offered at this time.
REQUIRED CERTIFICATIONS
ITIL Foundation or higher
ISO/IEC 20000 or equivalent ITSM certification
BACKGROUND REQUIREMENTS
All candidates must be able to pass a criminal and financial background check.
POSITION DETAILS
GTN Technical Staffing is seeking a highly qualified AWS Application Support Engineer for a Direct-Hire, Hybrid role based in Addison, TX! The AWS Application Support Engineer will provide Application Maintenance and Operations Support for a modern, cloud-native SaaS enterprise application environment. The ideal candidate will ensure system stability, performance, and reliability of an AWS-based serverless application stack, while proactively managing technical debt, incidents, performance, and compliance requirements.This role requires a technically proficient, security-conscious, and collaborative team with a track record in supporting large-scale enterprise applications and maintaining high service level availability.

  • Proactive Monitoring: Continuously monitor application health, performance, and security using automated tools.
  • Incident Management: Identify, escalate, and resolve application and infrastructure incidents in alignment with defined SLAs.
  • Performance & Availability Management: Maintain system uptime above 99%, optimize application responsiveness, and reduce MTTR.
  • Collaboration & Communication: Partner closely with internal IT, third-party vendors, and business stakeholders to ensure seamless operations.
  • Technical Debt Management: Maintain and optimize source code, ensuring continued scalability and resilience.

TECHNICAL REQUIREMENTS

  • Minimum 3 years of experience providing Enterprise SaaS Application Support, ideally in a serverless AWS environments with technologies such as:
    • AWS RDS (PostgreSQL)
    • Node.js
    • Angular
  • Incident and SLA Management
    • Proficiency with ITSM platforms (ServiceNow, Jira Service Desk, or BMC Remedy)
    • Demonstrated success in maintaining SLAs and reducing downtime.
    • Operational Automation
    • Experience implementing automation tools for patching, remediation, monitoring, and reporting.
  • Security & Compliance
    • Working knowledge of security best practices and compliance frameworks such as:
    • SOC 2, CIS v8.1, NIST 800-53r5, ISO 27001, FedRAMP
  • Performance Optimization
    • Experience with capacity planning, system tuning, and preventive maintenance practices.
    • Strong written and verbal communication in U.S. English.

HIGHLY DESIRED, BUT NOT REQUIRED

  • Vibe Coding/AIOps
    • Familiarity with natural language and AI-assisted tools in operational workflows.


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About GTN Technical Staffing