Certified Problem Manager

  • Posted 6 hours ago | Updated 6 hours ago

Overview

Remote
Depends on Experience
Contract - W2
Contract - 12 Month(s)
No Travel Required

Skills

DataDog
ITSM
PSC
Third party providers

Job Details

Top 5 Technical Skills:

  1. Experience with monitoring and observability tools (DataDog, CloudWatch, AppDynamics, Splunk) to analyze performance trends and identify recurring issues.
  2. Familiarity with automation and workflow design within ServiceNow or equivalent ITSM platforms.
  3. Exposure to security, compliance, and audit requirements related to incident and problem data.
  4. Knowledge of core applications (PSC, Participant Web, CSAS, IVR, and OnBase) is a plus.
  5. Background in vendor management and coordinating external RCAs with third-party providers (e.g., AWS, Experian)

Top 3 Soft Skills:

  1. Excellent communication, negotiation, and stakeholder management skills.
  2. Analytical mindset with the ability to assess risk and make data-driven decisions.
  3. Strong organizational and documentation skills.

Benefits:

SES hires W2 benefitted and non-benefitted consultants. Our contract employee benefits include group medical dental vision life LT and ST disability insurance, 21 days of accrued paid time off, 401k, tuition reimbursement, performance bonuses, paid overtime, and more. Due to corporate regulations, we cannot work with outside companies on this opening; only direct, individual candidates representing themselves to SES, please.

About SES Systems Engineering Services Corporation:

SESC was founded in 1989, is a leading provider of technology solutions to Fortune 1000 companies and government organizations. Specializing in Accelerated Development (agile application development, mobile, systems integration, project and program management), Architecture (SOA, microservices, cloud), Data (analytics, DW, BI, big data), Testing (test architecture, manual, automation, data), Cyber Security (SSO, mobile, IAM) and DevOps (roadmap creation, assessments, CICD, tool evaluation, implementation), Employer is guided by a corporate mission to provide valuable solutions to our client s technology needs through responsive quality services.

Jim Murphy

jmurphy sec com

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About SES