Technical Analyst 3-Support

Job Description

Please note: Visa sponsorship is not available for this role. For clarity purposes, this means that Oracle is not in a position now, or in the future, to offer US immigration sponsorship. This includes, but is not limited to, support of H-1B, TN, O-1, or F-1 e.g. OPT, CPT, I-20, F-1 visa stamp etc..

Experience

General:

• Good written and verbal English communication skills
• Effectively communicate with people on both a technical and non-technical level
• Ability to work with a global, remote workforce.
• Self-motivated professional with the ability to work in a pressured production environment while not compromising on the quality of the service provided.
• A focus on customer service / satisfaction.

Specific:

• Bachelor's degree in information technology, Computer Science, Business Administration, or related field.
• 4+ years' experience in Infrastructure or related field
• Previous experience in a similar role, preferably with hands-on experience in managing accounts and handling billing inquiries.

Responsibilities

Required Skills

• Operating Systems:
  • Strong understanding of Linux/Unix administration (file systems, permissions, processes, networking, logs).
  • Basic Windows Server administration (IIS, Active Directory, registry, PowerShell).
• Compute & Virtualization:
  • Knowledge of OCI Compute instances (provisioning, shapes, custom images, boot volumes, block volumes).
  • Familiarity with virtualization concepts (hypervisors, CPU pinning, memory allocation).
  • Experience with instance troubleshooting - e.g., boot failures, kernel panics, networking misconfigurations.
• Networking:
  • Deep understanding of VPC concepts - subnets, route tables, internet gateways, service gateways.
  • IP routing, DNS, DHCP, VLANs, and security lists/NSGs.
  • Troubleshooting connectivity issues using tools like ping, traceroute, nslookup, tcpdump, etc.
• Storage & Block Volumes:
  • Familiarity with block storage, object storage, and file storage services.
  • Mounting volumes, handling I/O errors, and resizing storage.
• Scripting & Automation:
  • Basic to intermediate knowledge of Python, Shell scripting, or PowerShell.

Preferred Skills (Optional):

• Project Management Skills: Basic project management skills to plan, execute, and manage projects effectively, including requirements gathering, resource allocation, scheduling, and progress tracking.
• Be able to read various logs and identify issues.

Qualifications

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $24.95 to $60.63 per hour; from: $51,900 to $126,100 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC3

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

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Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.