Overview
Remote
$50 - $60
Accepts corp to corp applications
Contract - W2
Contract - Independent
Skills
Analytics
Genesys
XML
Scripting
Interactive Voice Response
Job Details
This position is 100% remote
- Experience implementing self-service IVR and Omnichannel Routing using Genesys Cloud CX.
- Expertise in building and customizing Chatbots and Voice Bots via Genesys Architect Bot Flows.
- Strong functional knowledge across Voice, SMS, Chat, Email, and Bot integration use cases.
- Experience with XML scripting, custom logic flows, and backend integrations.
- Delivery experience in speech analytics, dynamic menus, and customer interaction design.
- Certified Genesys Cloud CX professional preferred.
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