Overview
On Site
Contract - W2
Contract - Independent
Skills
Facilitation
Customer Relationship Management (CRM)
Accountability
Performance Metrics
Communication
Problem Solving
Forecasting
Optimization
SLA
KPI
Project Management
Business Plans
Job Details
Customer Success Associate Account Manager
Location: Remote
Type: Freelance / Project-based
Department: Customer Success
Mission: The Customer Success & Growth team manages mutual success for the Company and its Customers, facilitating customer relationships that are profitable for the company, sustainable, and support the growth and success of our customers. The Customer Success team holds the organization accountable to performance metrics and quality of experience standards, and works proactively with Customers to optimize forecasting and shared planning. Customer Success optimizes value creation for both the Company and Customer, continuously evaluating solution performance and improvement opportunities.
Associate Account Manager Role: The Account Manager is the relationship owner and primary point of contact to our Customer, responsible for maintaining a shared plan of action to optimize value for both parties with our products & services and facilitate active communication and problem resolution. The Account Manager is the business interface for the Customer internally, driving forecast optimization, SLA and KPI adherence, issue remediation, project management, and execution of assigned action items to provide "best in class" services in a timely fashion. The Account Manager maintains an internal business plan for the Customer to drive profitability, income growth and retention.
System One, and its subsidiaries including Joul, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
#M-
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Ref: #404-IT Pittsburgh
Location: Remote
Type: Freelance / Project-based
Department: Customer Success
Mission: The Customer Success & Growth team manages mutual success for the Company and its Customers, facilitating customer relationships that are profitable for the company, sustainable, and support the growth and success of our customers. The Customer Success team holds the organization accountable to performance metrics and quality of experience standards, and works proactively with Customers to optimize forecasting and shared planning. Customer Success optimizes value creation for both the Company and Customer, continuously evaluating solution performance and improvement opportunities.
Associate Account Manager Role: The Account Manager is the relationship owner and primary point of contact to our Customer, responsible for maintaining a shared plan of action to optimize value for both parties with our products & services and facilitate active communication and problem resolution. The Account Manager is the business interface for the Customer internally, driving forecast optimization, SLA and KPI adherence, issue remediation, project management, and execution of assigned action items to provide "best in class" services in a timely fashion. The Account Manager maintains an internal business plan for the Customer to drive profitability, income growth and retention.
System One, and its subsidiaries including Joul, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
#M-
#LI-
#DI-
Ref: #404-IT Pittsburgh
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