Device Refresh Project Technician

AZ_Maricopa County - Device Refresh Project Technician Req # 2355 (Hybrid)

Closing: 08/25/2025

Position Description:

The device refresh project technician is part of a team responsible for supporting the deployment, setup (to 30+ Maricopa County departments in a scheduled manner), configuration and quality assurance for FY26 Maricopa County Desktop Refresh Project (DRP).

This team member is responsible for distribution, tracking, configuration and end-user customer interactions for desktops, laptops, monitors and other peripherals provided by the program.

This team member will also assist the Project Coordinator activities to manage resources in the delivery of project documentation, status reports, estimates, timelines, end user documentation, etc.

This role will work closely with the department liaisons for logistics and scheduling, and full-time Service Desk representatives for configuration and troubleshooting of issues. This team member will also be responsible for product inventories, processing device recycling requests and handling on-off issues as they arise.

Skills Required

Image/ Reimage Laptop-Desktops

Manage Outgoing and Incoming Inventory

Move equipment to multiple locations

Complete break-fix and quality assurance checks

Install applications locally and through Microsoft SCCM

Contact vendor for service

Communicating with end-customers and speaking in plain language

Assist with service calls from vendors

Assist customers in first-setup activities for outlook, network and local printers, 3rd party software, etc.

Resolves technical problems and answers queries by telephone or self-service ticket in support of customer computer hardware, software, network, system/application access, and telecommunications systems.

Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.

Maintains and updates records and tracking databases.

Alerts management to recurring problems and patterns of problems.

Work Experience Required:

Proficient with active directory to add, move and change objects within containers.

Previous experience with IMAC (Install, Move, Add, Change) within a Windows PC environment.

Working knowledge of PC hardware and the ability to identify proper devices and configurations based on customer need.

Demonstrated ability to build and maintain effective working relationships at all organization levels and with outside vendors. Must be able to negotiate and/or influence others in a positive/professional manner to gather support for the company s needs or to drive change.

Strong analytical and problem solving skills.

Strong working knowledge of audit procedures and an understanding of basic financial principals.

Strong knowledge of inventory process controls in a warehousing / distribution environment.

Strong verbal and written communication including ability to teach basic computer principals in Windows 10.

Demonstrated ability to handle multiple tasks and competing priorities at the same time.

Ability to prioritize and set goals to achieve company objectives.

Experience with enterprise level service desk ticketing systems.

Maintain a positive, team-oriented attitude and instruct others in the proper met

Punctual and self-starter

Education/Training Required

A high school diploma