Overview
On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 12 Month(s)
Able to Provide Sponsorship
Skills
ServiceNow Discovery
ServiceNow ITOM
ServiceNow CMDB
MID Server
Discovery Patterns
Probes & Sensors
CI Classes
CI Relationships
Reconciliation
Identification Rules
Service Mapping
ITIL
ITSM
Network Discovery
SNMP
PowerShell
SSH
WMI
CMDB Data Quality
ADM
Application Dependency Mapping
Cloud Discovery
AWS
Azure
GCP
CMDB Architecture
Discovery Scheduling
Troubleshooting Discovery Failures
Event Management
CIS-Discovery
CIS-ITOM
CSA Certification
KPI
Linux
Management
Mapping
Microsoft Azure
Microsoft Windows
Google Cloud Platform
IT Infrastructure
IT Operations
IT Service Management
Dashboard
Data Governance
Data Quality
Good Clinical Practice
Computer Networking
Configuration Management Database
Continuous Integration
Amazon Web Services
Auditing
Cloud Computing
Clustering
Collaboration
Regulatory Compliance
Scripting
Secure Shell
Sensors
Servers
ServiceNow
Network
Optimization
Orchestration
Performance Tuning
SaaS
Stacks Blockchain
Windows PowerShell
Job Details
We are seeking an experienced ServiceNow Discovery SME to lead the design, implementation, optimization, and governance of ServiceNow Discovery across a large, enterprise IT infrastructure landscape. The ideal consultant will have deep hands-on experience in Discovery, CMDB architecture, mid-server configuration, troubleshooting, and ITOM best practices.
Key Responsibilities
Key Responsibilities
- Serve as the Subject Matter Expert (SME) for ServiceNow Discovery and ITOM.
- Lead end-to-end Discovery implementations including planning, design, configuration, execution, and validation.
- Optimize & maintain CMDB accuracy, CI class models, identification rules, reconciliation, and data governance.
- Configure and manage MID Servers, credentials, probes, patterns, schedules, and Discovery behaviors.
- Analyze Discovery results and troubleshoot failures across servers, network devices, cloud, and application stacks.
- Collaborate with Infrastructure, Security, Cloud, Application, and Network teams for dependency mapping.
- Implement Service Mapping, Event Management integrations (optional but preferred).
- Define Discovery/CMDB KPIs, dashboards, audit reports, and compliance checks.
- Provide expert recommendations on Discovery tuning, scaling, and performance optimization.
- Ensure alignment with ITIL/ITSM/ITOM best practices.
- 7+ years of hands-on ServiceNow platform experience.
- 5+ years dedicated to ServiceNow Discovery, CMDB, and ITOM.
- Strong understanding of CMDB architecture, CI classes, relationships, and reconciliation.
- Proficiency in Discovery Patterns, Probes, Sensors, and advanced troubleshooting.
- Expertise with MID Server setup, clustering, credential management.
- Experience with Linux/Windows servers, networking concepts, cloud platforms (AWS, Azure, Google Cloud Platform).
- Solid understanding of SNMP, SSH, WMI, Powershell, APIs, and integration protocols.
- Experience in enterprise environments with large-scale Discovery deployments.
- ServiceNow CSA, CAD, CIS-Discovery, CIS-ITOM certifications are highly preferred.
- Experience with Service Mapping and Event Management.
- Knowledge of Automation, Orchestration, or custom scripts.
- Understanding of CMDB data quality, audits, and governance frameworks.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.