Overview
On Site
$70 - $75
Contract - Independent
Contract - W2
Contract - 12 month(s)
No Travel Required
Skills
SAP EDI
RCA
Job Details
Key Responsibilities of an EDI Consultant
candidate with hands-on EDI experience, which is essential for this position. Ideally, the individual will have a background in retail or manufacturing industries, with a solid understanding of EDI mapping and strong documentation skills.
Experience with SAP is a plus, though not mandatory.
The role may involve:
candidate with hands-on EDI experience, which is essential for this position. Ideally, the individual will have a background in retail or manufacturing industries, with a solid understanding of EDI mapping and strong documentation skills.
Experience with SAP is a plus, though not mandatory.
The role may involve:
- Reviewing and evaluating existing EDI processes to identify areas for improvement.
- Exploring and supporting new EDI requirements as they arise.
Scope/Purpose:
Real-time monitoring, tracking, and resolution of all EDI errors in OpenText, with root-cause documentation and trend analysis.
Owns ticket queue in ServiceNow, performs root-cause analysis (RCA), updates and closes tickets. This support role will require email communication to both internal & external stakeholders around EDI related issues, primarily through ServiceNow platform. EDI
Performance Measures/Expectations:
- Create issue resolution documentation (incident description, root cause, steps to resolve)
- For new processes, If no documentation exists create initial draft and schedule review (build knowledgebase)
- Complete all training and knowledge transfer within timelines with positive feedback
- All ticket communication completed within 48-hour response SLA; All ticket resolution completed within ServiceNow SLA
Reporting & Trends
- Weekly slide deck (close of business Friday): ticket counts, response/resolution times, top errors
- Monthly deep dive on root causes and corrective actions
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.