Overview
On Site
USD 80,600.00 - 145,700.00 per year
Full Time
Skills
Security Engineering
Recruiting
Technical Support
JBA
Cloud Computing
IT Transformation
Adobe AIR
Information Technology
Collaboration
Continuous Monitoring
Accountability
Swift
Continuous Improvement
DoD
Security Clearance
Conflict Resolution
Customer Relationship Management (CRM)
User Experience
IT Operations
Analytical Skill
Root Cause Analysis
Communication
Stakeholder Management
Leadership
IT Infrastructure
Computer Networking
ITIL
Incident Management
Organizational Skills
Process Improvement
Workflow
IT Service Management
ServiceNow
BMC Remedy
JIRA
Problem Management
Market Analysis
Law
Job Details
Looking for an opportunity to make an impact?
Leidos is a FORTUNE 500 company bringing a mix of innovative technology and sector expertise to customers in the national security, engineering, and the health industries. At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.
Your greatest work is ahead!
Leidos is hiring a customer-oriented Air Force Element Technical Support to support the Air Force National Capital Region (AFNCR) IT Services (ITS) program at Joint Base Andrews (JBA), MD, Joint Base Anacostia-Bolling, DC, and the Pentagon. The successful candidate will assist the Government staff by developing, maintaining, and improving the AFNCR ITS Catalog and provide continuous process improvement analysis in support of those services.
If this sounds like the kind of environment where you can thrive, keep reading!
The Digital Modernization Sector is focused on delivering performance-based IT services and repeatable solutions to include applying cloud-factory and aaS (as a Service) capabilities and integrating commercial products to provide a comprehensive digital engineering approach to IT transformation.
To explore and learn more, click here!
Are you ready to make an impact? Begin your journey of a flourishing and meaningful career, share your resume with us today!
Primary Responsibilities:
Basic Qualifications:
Preferred Qualifications:
Original Posting:
June 23, 2025
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $80,600.00 - $145,700.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Leidos is a FORTUNE 500 company bringing a mix of innovative technology and sector expertise to customers in the national security, engineering, and the health industries. At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.
Your greatest work is ahead!
Leidos is hiring a customer-oriented Air Force Element Technical Support to support the Air Force National Capital Region (AFNCR) IT Services (ITS) program at Joint Base Andrews (JBA), MD, Joint Base Anacostia-Bolling, DC, and the Pentagon. The successful candidate will assist the Government staff by developing, maintaining, and improving the AFNCR ITS Catalog and provide continuous process improvement analysis in support of those services.
If this sounds like the kind of environment where you can thrive, keep reading!
The Digital Modernization Sector is focused on delivering performance-based IT services and repeatable solutions to include applying cloud-factory and aaS (as a Service) capabilities and integrating commercial products to provide a comprehensive digital engineering approach to IT transformation.
To explore and learn more, click here!
Are you ready to make an impact? Begin your journey of a flourishing and meaningful career, share your resume with us today!
Primary Responsibilities:
- Serve as primary subject matter expert for Air Force Element (AFELM) users within the Air Force District of Washington (AFDW)
- Understand how to provide reach-back Air Force Information Technology (IT) services to AFELM users
- Work in collaboration with AFDW staff to gain efficiencies in providing IT services for AFELM personnel
- Responsible for continuous monitoring of AFELM tickets and customer requests
- Responsible for developing solutions to IT requirements for AFELM users
- Monitoring IT service delivery against agreed-upon SLAs. Identifying and addressing performance issues proactively. Communicating performance results to the client and ensuring accountability for service quality.
- Effectively address and resolve client complaints and concerns in a timely and professional manner. Escalating complex or critical issues to the appropriate teams within the IT organization to ensure swift resolution.
- Continuous Improvement - Develop strategies to enhance IT service stability and minimize disruptions.
Basic Qualifications:
- Must have a full DoD Secret Clearance at start.
- Must have a Bachelor's and 8 years of relevant work experience or a Master's and 6 years of relevant work experience. Additional years of relevant IT experience may be accepted in lieu of degree.
- Excellent written and verbal skills
- Demonstrated conflict resolution skills
- Two years of experience in customer relations or user experience
- Experience in IT Service Management (ITSM) - Prior experience in problem management, incident management, or IT operations.
- Analytical & Troubleshooting Skills - Ability to conduct root cause analysis and implement long-term solutions.
- Communication & Stakeholder Management - ability to coordinate with IT teams, leadership, and external vendors.
- Technical Proficiency - Familiarity with IT infrastructure, networking, and enterprise systems.
Preferred Qualifications:
- ITIL certification is highly preferred.
- Knowledge of ITIL Framework - Understanding of ITIL best practices, particularly problem and incident management processes.
- Strong organizational skills
- Process Improvement Expertise - Experience in optimizing IT workflows and reducing recurring issues.
- Use of ITSM Tools - Proficiency in platforms like ServiceNow, BMC Remedy Jira, or other problem management systems.
Original Posting:
June 23, 2025
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $80,600.00 - $145,700.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.