Overview
On Site
Full Time
Skills
Web Dynpro
Artificial Intelligence
Smartphones
Tablet
High Performance Computing
Microsoft Exchange
Lenovo
Innovation
Educate
Collaboration
Management
Regulatory Compliance
Customer Service
SLA
Call Center
Technical Support
CompTIA
A+
Microsoft Certified Professional
Cisco Certifications
Microsoft Windows
Microsoft Office
Command-line Interface
Network
Computer Hardware
Wireless Networking
RAID
Storage
Multitasking
SAP BASIS
Job Details
General Information
Req #
WD00081787
Career area:
Services
Country/Region:
United States of America
State:
North Carolina
City:
Morrisville
Date:
Monday, April 28, 2025
Working time:
Full-time
Additional Locations:
* United States of America - North Carolina - Morrisville
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via our StoryHub .
Description and Requirements
Key Responsibilities:
Qualifications:
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
Additional Locations:
* United States of America - North Carolina - Morrisville
* United States of America
* United States of America - North Carolina
* United States of America - North Carolina - Morrisville
Req #
WD00081787
Career area:
Services
Country/Region:
United States of America
State:
North Carolina
City:
Morrisville
Date:
Monday, April 28, 2025
Working time:
Full-time
Additional Locations:
* United States of America - North Carolina - Morrisville
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via our StoryHub .
Description and Requirements
Key Responsibilities:
- Manage 14 -20 inbound Customer calls during an average daily shift.
- Diagnose and resolve technical problems for customers and field engineers.
- Troubleshoot hardware and software issues in various Customer environments.
- Educate Customers using clear verbal and written language skills.
- Communicate with internal team to identify recurring issues and develop action plans to improve service quality.
- Collaborate with internal team to track and resolve Customer escalations effectively.
- Manage case workload and backlog to ensure compliance with Customer Service Level Agreements (SLA's).
- Flexibility to work assigned shifts in support of the 24 x 7 call center environment.
Qualifications:
- Minimum 2 years of experience in Client Technical Support.
- Call or Support Center experience a plus.
- CompTIA A+ Certification required; additional certifications (MCSE, CCNA) preferred.
- Proficiency in Windows OS and Microsoft products, including command-line troubleshooting.
- Familiarity with network hardware/software setup, including wireless networks.
- Experience with workstations, RAID storage arrays, docking stations, and computer peripherals.
- Strong troubleshooting skills and ability to learn recent technologies quickly.
- Excellent multitasking and prioritization skills in a dynamic environment.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
Additional Locations:
* United States of America - North Carolina - Morrisville
* United States of America
* United States of America - North Carolina
* United States of America - North Carolina - Morrisville
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.