Overview
On Site
Depends on Experience
Contract - Independent
Contract - 12 Month(s)
Skills
Operating Systems
Microsoft Windows
Printers
ServiceNow
Remote Support
Technical Support
Microsoft Office
Job Details
Job Description:
- Provide technical support and troubleshooting for hardware and software issues on Windows devices, Microsoft Office Suite, and other enterprise applications.
- Manage and resolve support tickets through a ticketing system such as ServiceNow, ensuring timely resolution and accurate documentation.
- Install, configure, and maintain laptops, desktops, printers, mobile devices, and iPads. Perform routine maintenance, updates, and patches for operating systems and applications.
- Educate end-users on best practices and provide technical guidance to improve their productivity.
- Collaborate with other IT team members to escalate and resolve complex issues as needed. Maintain an accurate inventory of IT equipment and ensure proper asset tracking. Stay updated on the latest technology trends and provide recommendations for process improvements.
- Required Qualifications Above average understanding of Windows operating systems and Microsoft Office Suite (e.g., Word, Excel, Outlook, PowerPoint).
- Experience with ticketing systems such as ServiceNow or similar platforms.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.