Sr. Service Now Developer (CSM or PDSD)

  • Posted 10 hours ago | Updated 10 hours ago

Overview

Remote
Depends on Experience
Contract - Independent
Contract - 12 Month(s)
10% Travel

Skills

servicenow
Security Clearance

Job Details

  • We are seeking a seasoned Senior ServiceNow Developer with a strong background in the Customer Service Management (CSM) module. You will be a key technical leader responsible for architecting, developing, and maintaining our core CSM platform. Preferably experience in PSDS.

    Key Responsibilities

    • Lead end-to-end implementations of the ServiceNow CSM module, acting as the primary technical architect for all custom applications, workflows, and integrations.

    • Architect and develop scalable and reusable code using business rules, UI Policies, Script Includes, and GlideAjax to automate processes and enhance platform functionality.

    • Design, build, and maintain robust integrations with external systems (e.g., CRM, ERP) using REST APIs, scripted web services, and other integration methods.

    • Create custom dashboards and reports to provide leadership with real-time insights into key performance indicators (KPIs), enabling data-driven decisions.

    • Collaborate with business stakeholders to translate complex requirements into technical solutions that are both effective and scalable.

    • Provide technical guidance and mentorship to junior developers and other team members, fostering a culture of best practices and continuous improvement.

    Required Skills and Qualifications

    • 5+ years of experience as a ServiceNow Developer, with a focus on Customer Service Management (CSM).

    • Proven expertise in platform-level development, including Business Rules, Script Includes, UI Actions, and UI Policies.

    • Extensive experience with ServiceNow integrations (REST/SOAP APIs, IntegrationHub, etc.).

    • Proficiency in JavaScript, HTML, CSS, and Glide.

    • Demonstrated ability to architect, lead, and complete complex technical projects with minimal supervision.

    • Strong communication and interpersonal skills, with the ability to collaborate effectively with both technical and non-technical stakeholders.

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