Overview
On Site
USD 73,058.02 - 91,322.53 per year
Full Time
Skills
Hospitality
Continuous Improvement
Process Management
Business Strategy
Innovation
Performance Metrics
Regulatory Compliance
Research
Manufacturing
Logistics
Account Management
Human Resources
Mentorship
LPS
Leadership
Organized
Coaching
Management
Budget
Operations Management
Industrial Engineering
Process Improvement
Lean Manufacturing
Change Management
Communication
Lean Methodology
Materials Management
Production Planning
Optimization
Microsoft Office
Project Management
Job Details
Job Title: Manager Operations Support
Job Location: Philadelphia-USA-19153
Work Location Type: On-Site
Salary Range: $73,058.02 - 91,322.53
About us
LSG Sky Chefs is one of the world's largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted "Airline Caterer of the Year in North America" for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.
Role Purpose Statement
The Manager of Operations Support ensures control, maintenance and continuous improvement of operational and process standards and Lean manufacturing, according to corporate policies, customer requirements and to the LSG Sky Chefs Production System Standards (LPS). They are responsible for Lean projects & Process management across the kitchen and the achievement of the budgeted savings target.
Main Accountabilities
Business Strategy, Policies and Tools
Drive adoption and cultural change to engrain Lean as a way of doing business by leveraging Lean Principles
Lead local team from a technical aspect as well as a change management strategic approach
Interface with Operational improvement functions, compliance departments & CSC leadership to support the timely and qualitative execution of the business strategy
Drive innovation and digitalization agenda from an operational perspective
Develop and monitor performance metrics and review mechanisms to drive improvement, protect revenue and maintain compliance
Drive process improvements by researching the feasibility and viability of best practices in manufacturing, logistics and system processes in the CSC.
Provide technical knowledge, internal and external resource support, inspiration and mentoring to CSC management on Lean principles
Drive customer specific improvements in operations closely aligned with Account Management
Leadership
Guide, motivate and develop the employees within the Human Resources Policy
Coach and mentor LPS resources and CSC leadership on lean methods and lean philosophy
Ensure that the area of responsibility is properly organized, staffed and directed.
Participates in coaching the employee Performance process (success factors), as well as additional career development activities to enhance the effectiveness and potential of the team
Ensure that the company's values and management principles are being lived in the department(s)
Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations
Knowledge, Skills and Experience
Bachelor's degree in Operations Management/ Industrial Engineering or related
Three to five years experience implementing and sustaining process improvements
Working knowledge of lean manufacturing, production systems
Knowledge and tangible application of Change Management is a plus.
Excellent communication skills both verbal and written
Ability to build, develop, and maintain strong cross-functional teams, employee relations and union relations
Proven track record implementing lean practices, materials management and/or production planning optimization strategies
Proficient computer skills in Microsoft Office, Project Management Tools
#LSGNS
LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.
Job Location: Philadelphia-USA-19153
Work Location Type: On-Site
Salary Range: $73,058.02 - 91,322.53
About us
LSG Sky Chefs is one of the world's largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted "Airline Caterer of the Year in North America" for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.
Role Purpose Statement
The Manager of Operations Support ensures control, maintenance and continuous improvement of operational and process standards and Lean manufacturing, according to corporate policies, customer requirements and to the LSG Sky Chefs Production System Standards (LPS). They are responsible for Lean projects & Process management across the kitchen and the achievement of the budgeted savings target.
Main Accountabilities
Business Strategy, Policies and Tools
Drive adoption and cultural change to engrain Lean as a way of doing business by leveraging Lean Principles
Lead local team from a technical aspect as well as a change management strategic approach
Interface with Operational improvement functions, compliance departments & CSC leadership to support the timely and qualitative execution of the business strategy
Drive innovation and digitalization agenda from an operational perspective
Develop and monitor performance metrics and review mechanisms to drive improvement, protect revenue and maintain compliance
Drive process improvements by researching the feasibility and viability of best practices in manufacturing, logistics and system processes in the CSC.
Provide technical knowledge, internal and external resource support, inspiration and mentoring to CSC management on Lean principles
Drive customer specific improvements in operations closely aligned with Account Management
Leadership
Guide, motivate and develop the employees within the Human Resources Policy
Coach and mentor LPS resources and CSC leadership on lean methods and lean philosophy
Ensure that the area of responsibility is properly organized, staffed and directed.
Participates in coaching the employee Performance process (success factors), as well as additional career development activities to enhance the effectiveness and potential of the team
Ensure that the company's values and management principles are being lived in the department(s)
Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations
Knowledge, Skills and Experience
Bachelor's degree in Operations Management/ Industrial Engineering or related
Three to five years experience implementing and sustaining process improvements
Working knowledge of lean manufacturing, production systems
Knowledge and tangible application of Change Management is a plus.
Excellent communication skills both verbal and written
Ability to build, develop, and maintain strong cross-functional teams, employee relations and union relations
Proven track record implementing lean practices, materials management and/or production planning optimization strategies
Proficient computer skills in Microsoft Office, Project Management Tools
#LSGNS
LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.