Customer/l Billing SME / Designer

Overview

Remote
$50 - $60
Contract - W2

Skills

Customer Service
Documentation
Issue Resolution
Mentorship
Onboarding
Order Management
Problem Solving
Project Documentation
Service Level
Technical Support
Training

Job Details

Hi,

Hope you are doing good.

Customer/l Billing SME / Designer

REMOTE

"Expert Knowledge: Provide specialized insights in customer service and service order management. Technical Support: Resolve customer issues and provide functional support. Documentation: Assist with project documentation and training materials. Liaison: Coordinate with support teams to ensure timely issue resolution. Mentoring: Train and mentor new associates during onboarding. Knowledge Maintenance: Developing and maintaining an understanding of customer-specific business environments and service level agreements. Problem Resolution: Identifying and resolving customer problems using defined procedures and documenting troubleshooting efforts."

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Warm Regards

Dheeraj

Global IT Family LLC
101 Hudson St 21st floor
Jersey City, NJ 07302, United States
Phone: EXT 2104
Email:

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