ServiceNow Admin

ServiceNow serves as the firm's enterprise platform and system of record for change management, configuration (CMDB), incidents, asset management, knowledge base, service requests, and other ITSM/ITOM functions. The Applications Engineer will play a critical role in maintaining the stability, performance, and security of the platform while also supporting strategic enhancements and integrations.

Key Responsibilities:

Lead administrative tasks, including ServiceNow upgrades, configurations, and patch management
Develop and implement platform enhancements following ServiceNow best practices
Monitor and maintain MID Servers to ensure uptime and proper configuration
Provide daily operational support for the ServiceNow platform and its core capabilities
Collaborate on building integrations using the ServiceNow Integration Hub
Gather and document business requirements, write user stories, and define acceptance criteria using Agile/Scrum methodologies
Ensure platform compliance with firm-wide security policies and ISO 27001/2 standards
Develop dashboards and reporting solutions for business stakeholders
Support ITSM process adherence and governance

Required Qualifications:

Bachelor's degree or equivalent experience
Minimum 4 years of experience working with the ServiceNow platform, including ITSM and ITOM modules
Minimum 4 years of experience in IT operations, working collaboratively across multiple IT teams
Solid understanding of the ServiceNow platform architecture and best practices

Preferred Qualifications:

Experience with ServiceNow HAM Pro
Familiarity with ITIL frameworks and ITSM methodologies
Experience with ServiceNow CMDB, Common Services Data Model (CSDM), Discovery, and Service Mapping
Strong interpersonal and communication skills with the ability to work effectively across diverse teams

This is a high-impact role ideal for a ServiceNow expert looking to advance their career within a well-established and collaborative IT environment.