Overview
On Site
Depends on Experience
Full Time
Skills
Threat Analysis
Security Operations
Security Management
Crisis Management
Criminal Justice
Incident Management
Emergency Management
KPI
Surveillance
Regulatory Compliance
Job Details
Manager, Global Security Operations Center (GSOC):
Job Title: Manager, Global Security Operations Center (GSOC)
Location: Santa Clara, CA
Job Summary:
We are seeking a highly motivated and experienced Manager for our Global Security Operations Center (GSOC) to lead day-to-day operations, ensure the safety of global personnel and assets, and respond to real-time incidents across multiple regions. This role is pivotal in managing risk, enhancing situational awareness, and driving continuous improvement in global security monitoring and response.
Key Responsibilities:
- Lead and manage 24/7 GSOC operations across global time zones, ensuring operational excellence and compliance with corporate security standards.
- Supervise, mentor, and train GSOC analysts and shift leads to improve team performance and capabilities.
- Develop and implement standard operating procedures (SOPs), incident response plans, and escalation protocols.
- Monitor global events and assess their potential impact on company operations, personnel, and assets.
- Oversee incident management, threat intelligence analysis, and emergency communications.
- Collaborate with internal stakeholders (HR, Legal, IT, Facilities, Travel, etc.) to respond to and resolve incidents.
- Ensure proper use of security technology platforms such as access control, video surveillance, threat monitoring systems, and mass notification tools.
- Generate and present regular reports, KPIs, and post-incident reviews to senior leadership.
- Continuously evaluate and improve GSOC systems, processes, and tools to enhance threat detection and response capabilities.
- Ensure compliance with data privacy, information security, and regulatory requirements.
Required Qualifications:
- Bachelor s degree in Security Management, Criminal Justice, Emergency Management, or a related field.
- 5 8 years of progressive experience in corporate security, GSOC, or similar environment, including 2+ years in a leadership/managerial role.
- Deep understanding of global threat landscapes, emergency response, and physical security technologies.
- Proficiency in security platforms such as Everbridge, Genetec, Lenel, OnSolve, NC4, Dataminr, etc.
- Experience with real-time monitoring tools, intelligence gathering, and incident documentation systems.
- Strong leadership, communication, and crisis management skills.
- Ability to work under pressure and manage critical incidents across multiple time zones.
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