Personalization Senior Product Owner

Description

Personalization Senior Product Owner - Hybrid- Marketing, Communications, & Growth
50 Amica Way, Lincoln, RI 02865

Thank you for considering Amica as part of your career journey, where your future is our business.

At Amica, we strive to build a culture of belonging where employees are encouraged to share their unique experience to enrich our workplace, strengthen our company's mission and broaden our vision of what's possible. We're focused on creating a workplace that works for all. We'll continue to provide training, guidance, and resources to make Amica a true place of belonging for all employees. Want to learn more about our commitment to diversity, equity, and inclusion? Visit our DEI page to read about it!

As a mutual company, our people are our priority. We seek differences of opinion, life experience and perspective to represent the diversity of our policyholders and achieve the best possible outcomes.

This role is hybrid, requiring days on our Lincoln, RI corporate campus

This role does not currently offer employment visa sponsorship.

Job Overview:

The Personalization Product Owner is responsible for leading the strategy and execution of our personalization roadmap to drive key metrics across the user experience. This role will ensure our prospects and customers see the most relevant and engaging content across their journey. The ideal candidate is customer-focused and passionate about building excellent user experiences that deliver value and outcomes, and has a combination of business acumen and technical knowledge.

Responsibilities:

• Develop and execute on customer personalization strategy and roadmap that aligns with our goals to drive business value and growth.
• Drive a data-informed approach to personalization by working closely with data scientists and data analysts to identify key metrics and deliver personalized content across all touchpoints in the digital customer journey.
• Own the product backlog, meticulously managing and prioritizing user stories, bugs and tasks based on strategic business goals, customer value, and team capacity.
• Craft detailed user stories and acceptance criteria to guide the development process.
• Collaborate deeply with data science, engineering, marketing and business teams to define clear requirements for complex use cases to ensure seamless execution of customer focused initiatives that drive engagement and growth.
• Continuously test and optimize to improve engagement, conversion rates, and satisfaction, using A/B testing, multivariate testing, and other experimentation techniques.
• Leverage data insights to inform product decisions and collaborate with cross-functional teams to develop product initiatives that enhance the user experience and drive business growth.
• Communicate product vision, strategy, and performance to stakeholders across the organization, and ensure alignment on product priorities and goals.
• Create use cases and translate those into requirements for engineering, designers and others key partners.
• Champion a mindset of continuous improvement, encouraging the team to experiment with new ideas and approaches to solve customer problems.
• Stay up-to-date on industry trends and best practices related to personalization and ensure our product strategy remains competitive.

Requirements:

• 5+ years of experience in digital product/channel management, 3+ years personalization experience.
• Proven experience as a Product Owner, Product Manager, or similar role in the digital space.
• Experience with growth, acquisition, conversion rate optimization in a direct-to-consumer business is a plus.
• Excellent communication, leadership, and stakeholder management skills.
• A problem-solving mindset with a passion for delivering user-centric solutions.
• Agile and adaptable, with a proactive approach to addressing challenges and seizing opportunities.
• Inclusive leader with proven project/program management experience.
• Strong attention to detail with a quality assurance mindset.
• Ability to take initiative and work on competing priorities.
• Ability to work well independently and in a team environment.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Experience managing the end-to-end lifecycle of digital products from conception through development, launch, and iteration.
• Comprehensive understanding and practical application of Agile methodologies, tools, and systems.
• Education: Bachelor's degree required.

Total Rewards:

• Medical, dental, vision coverage, short- and long-term disability, and life insurance
• Paid Vacation - you will receive at least 13 vacation days in the first 12 months, amounts could be greater depending on the role. While able to use prior to accrual, vacation time will accrue monthly.
• Holidays - 14 paid holidays observed
• Sick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employment
• Generous 401k with company match and immediate vesting. Additionally, annual 3% non-elective employer contribution
• Annual Success Sharing Plan - Paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goals
• Generous leave programs, including paid parental bonding leave
• Student Loan Repayment and Tuition Reimbursement programs
• Generous fitness and wellness reimbursement
• Employee community involvement
• Strong relationships, lifelong friendships
• Opportunities for advancement in a successful and growing company

Amica conducts background checks which includes a review of criminal, educational, employment and social media histories, and if the role involves use of a company vehicle, a motor vehicle or driving history report. The background check will not be initiated until after a conditional offer of employment is made and the candidate accepts the offer. Qualified applicants with arrest or conviction records will be considered for employment.

The safety and security of our employees and our customers is a top priority. Employees may have access to employees' and customers' personal and financial information in order to perform their job duties. Candidates with a criminal history that imposes a direct or indirect threat to our employees' or customers' physical, mental or financial well-being may result in the withdrawal of the conditional offer of employment.

About Amica

Amica Mutual Insurance Company is America's oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.

Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.

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