Overview
On Site
USD 20.00 - 21.00 per hour
Full Time
Skills
Customer Support
Change Data Capture
Citrix
Remote Access
Network Administration
Active Directory
Computer Hardware
Remote Support
SLA
Microsoft Windows
Microsoft Office
Microsoft Outlook
Computer Networking
Wireless Communication
Remote Desktop
Virtual Private Network
Printers
Laptop
Tablet
Mobile Devices
Android
iPhone
IOS Development
Issue Tracking
DICE
Job Details
JOB TITLE: Desktop Support Technician
JOB LOCATION: Cincinnati OH
WAGE RANGE*: $20-21/hr. W2
JOB NUMBER: 25-02972
REQUIRED EXPERIENCE:
JOB DESCRIPTION
HOW A FIELD TECHNICIAN I WILL MAKE AN IMPACT:
WHAT YOU'LL NEED TO SUCCEED:
Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities
* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
#CJ #Dice
JOB LOCATION: Cincinnati OH
WAGE RANGE*: $20-21/hr. W2
JOB NUMBER: 25-02972
REQUIRED EXPERIENCE:
- Must be able to obtain a public trust
- 4 + years of related experience
- Experience troubleshooting Windows 10/11, MS Office 365 - Outlook
- Experience configuring MAC desktops and Laptops
JOB DESCRIPTION
- Seize your opportunity to make a personal impact as a Field Technician II supporting the Center for Disease Control and Prevention. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.
HOW A FIELD TECHNICIAN I WILL MAKE AN IMPACT:
- Provide outstanding customer support assistance via phone and email in Windows 10/11
- Take incoming customer requests over the telephone, log calls into the ticket tracking system and resolve the technical issues in a timely manner.
- Meet SLAs in a high volume work environment and the main CDC campus.
- Utilize solid MS Office 365 Outlook
- Provide extensive support to remote customers utilizing Citrix and troubleshooting remote access problems effectively.
- Perform some network administration tasks, including creating new users, assigning rights, resetting passwords in Active Directory, etc.
- Troubleshoot desktops, laptops, tablets, and mobile devices - Android, iPhone or iOS devices.
WHAT YOU'LL NEED TO SUCCEED:
- IT related experience troubleshooting hardware and software, and connectivity issues
- IT Desktop Support experience to include 100% onsite support for local & remote customers using Windows 10/11 and Office 365
- Familiarity with a high paced SLA driven environment
- Experience troubleshooting Windows 10/11, MS Office 365 - Outlook
- Experience configuring MAC desktops and Laptops
- Experience troubleshooting general networking, wireless , and connectivity problems; and knowledge/experience with remote desktop and VPN (Zscaler).
- Experience troubleshooting printers, desktops, laptops, tablets, and mobile devices such as Android, iPhone or iOS device, Apple/Mac
- Knowledge of a Ticketing System.
- High School Diploma or GED
Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities
* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
#CJ #Dice
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.