Overview
On Site
USD 27.00 - 31.00 per hour
Full Time
Skills
Technical Support
Active Directory
VMware
Windows PowerShell
Scripting
Software Support
Microsoft Windows
Network
Research
Hardware Installation
UPS
Preventive Maintenance
Printers
Help Desk
Issue Tracking
Computer Hardware
Reporting
Knowledge Base
Smartphones
Print Servers
Management
Mobile Device Management
Microsoft SCCM
Configuration Management
Customer Service
Communication
Taxes
Life Insurance
Business Transformation
Law
Job Details
Description
Top Skills' Details
1. Windows 11
2. 0365 troubleshooting
3. Active Directory troubleshooting
4. Sccm
Secondary Skills - Nice to Haves
Vmware
Powershell scripting
Required Skills:
- 5+ years of IT Hardware and software support
- Windows 11
- O365 Troubleshooting
- AD Troubleshooting (Password resets, groups etc)
- SCCM for imaging
- Prior experience supporting executives/VP's
- Passion for Customer Service
Responsible for providing a single point of contact for end-users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining and upgrading all PC hardware and software to ensure optimal workstation performance. This individual will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required. This role reports to the Desktop Supervisor.
Deliver and set up end users' computer equipment to the network.
Research, resolve and respond to end user issues/problems/questions in accordance with current standards and SLOs. Problems are resolved via telephone or by visiting end users and resolving on site.
Perform hands-on fixes, including but not limited to installing and upgrading software, installing hardware and configuring systems and applications.
Validate and test fixes to ensure end user problem has been adequately resolved.
Perform post-resolution follow-ups to end user requests.
Assist with the installation of end users computer equipment at new sites.
Perform preventative maintenance, including the checking and cleaning of workstations, printers and peripherals.
Assist the Help Desk with calls (trouble ticket) to resolve end users hardware/software problems in a timely manner.
Create quality support tickets to ensure proper information has been gathered and documented, appropriate approvals obtained, ticket statuses updated and routed to the proper support teams if required.
Leverage internal groups to escalate, prioritize and resolve problems in a timely manner for the end users.
Assist the Sempra Facilities team with client Changes/Adds/Moves.
Evaluate documented resolutions and analyze trends for ways to prevent future problems and report these to the Desktop Supervisor.
Document Desktop procedures and update knowledge base.
Must be able to travel to remote sites.
Required to carry a Smartphone and be on an on-call rotation.
Responsible for performing and documenting functions of asset tracking.
Other duties as assigned.
- Print server management
- Mobile device management
- SCCM Configuration management
Physical Requirements - Must be able to lift 30 to 50 pounds of weight.
Additional Skills & Qualifications
Customer Service, White Glove support, strong communication both verbal and written. Ability to train non-technical and technical folks.
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $27.00 - $31.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Houston,TX.
Application Deadline
This position is anticipated to close on May 28, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Top Skills' Details
1. Windows 11
2. 0365 troubleshooting
3. Active Directory troubleshooting
4. Sccm
Secondary Skills - Nice to Haves
Vmware
Powershell scripting
Required Skills:
- 5+ years of IT Hardware and software support
- Windows 11
- O365 Troubleshooting
- AD Troubleshooting (Password resets, groups etc)
- SCCM for imaging
- Prior experience supporting executives/VP's
- Passion for Customer Service
Responsible for providing a single point of contact for end-users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining and upgrading all PC hardware and software to ensure optimal workstation performance. This individual will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required. This role reports to the Desktop Supervisor.
Deliver and set up end users' computer equipment to the network.
Research, resolve and respond to end user issues/problems/questions in accordance with current standards and SLOs. Problems are resolved via telephone or by visiting end users and resolving on site.
Perform hands-on fixes, including but not limited to installing and upgrading software, installing hardware and configuring systems and applications.
Validate and test fixes to ensure end user problem has been adequately resolved.
Perform post-resolution follow-ups to end user requests.
Assist with the installation of end users computer equipment at new sites.
Perform preventative maintenance, including the checking and cleaning of workstations, printers and peripherals.
Assist the Help Desk with calls (trouble ticket) to resolve end users hardware/software problems in a timely manner.
Create quality support tickets to ensure proper information has been gathered and documented, appropriate approvals obtained, ticket statuses updated and routed to the proper support teams if required.
Leverage internal groups to escalate, prioritize and resolve problems in a timely manner for the end users.
Assist the Sempra Facilities team with client Changes/Adds/Moves.
Evaluate documented resolutions and analyze trends for ways to prevent future problems and report these to the Desktop Supervisor.
Document Desktop procedures and update knowledge base.
Must be able to travel to remote sites.
Required to carry a Smartphone and be on an on-call rotation.
Responsible for performing and documenting functions of asset tracking.
Other duties as assigned.
- Print server management
- Mobile device management
- SCCM Configuration management
Physical Requirements - Must be able to lift 30 to 50 pounds of weight.
Additional Skills & Qualifications
Customer Service, White Glove support, strong communication both verbal and written. Ability to train non-technical and technical folks.
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $27.00 - $31.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Houston,TX.
Application Deadline
This position is anticipated to close on May 28, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.