Overview
On Site
$23.12 - $34 hr
Full Time
Contract - W2
Contract - Independent
Contract - 4+ mo(s)
Skills
FOCUS
Service Level
Management
Computer Hardware
Collaboration
Communication
Issue Tracking
System Administration
Laptop
Remote Support
Job Details
Title: Engineer
Location: Austin, TX (Onsite)
Employment Type: Contract - 4 months
Compensation
Pay Range:$23.12-$34.00 per HR
Description
- Provide onsite support for laptops and desktops.
- Utilize system administration skills to manage devices.
- Handle customer interactions effectively.
- Focus on reducing defects and improving service quality.
- Work collaboratively in a team-oriented environment.
- Manage and refresh aged laptops.
- Meet service level agreements (SLAs) for ticket resolution.
Key Responsibilities
- Assign and configure laptops for users.
- Manage software and hardware rollouts.
- Install, configure, and troubleshoot end-user workstations.
- Collaborate with multiple stakeholders.
- Respond to calls and emails regarding technical issues.
Qualifications
- Experience in IT Desktop Support.
- Strong communication skills for interaction with employees and contractors.
- Proven ability to meet SLAs for ticket resolution.
- Experience in a global, collaborative environment.
Core Technologies
Ticketing System | System Administration | Laptop/Desktop Support
Contact Information
Amit Junnarkar,
Benefits
Learn more about our benefits offerings here (;/p>
EEO Statement
Learn more about our EEO policy here (;/p>
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