Help Desk Associate - Part-Time

Overview

On Site
$25 - $30
Contract - Independent
Contract - W2
Contract - 6 Month(s)
No Travel Required

Skills

Active Directory
Computer Hardware
Communication
Customer Service
Help Desk
Microsoft Windows
Microsoft Office
Technical Support
Tier 1
Tier 2
Virtual Private Network
Problem Solving
Issue Tracking

Job Details

Overview A growing specialty healthcare client of ours is seeking a motivated, detail-oriented IT professional to provide on-site Tier 1 and Tier 2 help desk and desk-side support. This role is critical to maintaining optimal system performance for up to 50 end-users, ensuring swift resolution of hardware, software, and network issues. The ideal candidate thrives in a Microsoft 365-centric environment, enjoys hands-on problem-solving, and values predictable, consistent scheduling.

This is a part-time position (24-30 hours per week) that will be on-site in their Palm Coast office 3 days a week.

Why this role stands out:

  • Consistent Schedule, No On-Call: This role offers a predictable, part-time schedule (Mon/Wed/Fri) with no on-call or weekend work, making it ideal for someone seeking stability and work-life balance.
  • Own the Local Site: As the sole on-site IT contact, you'll play a critical role in owning support for the entire office while being backed by a remote Tier 3 team. You ll get visibility, trust, and the opportunity to take initiative.
  • Low Red Tape, High Trust: Leadership fosters an environment of autonomy and support. If you re dependable and communicative, you ll have the freedom to do your job without micromanagement.
  • Established Infrastructure: You re walking into a well-structured environment with clear escalation paths, documentation, and proven systems (e.g., Desk365, AD, GoToConnect).
  • Opportunity for Growth: You ll be supporting a fast-growing organization with a management team that prioritizes employee development and advancement.

The Role You ll Play As the Part-Time IT Help Desk Associate, you will be the primary boots-on-the-ground resource in their Palm Coast office. You ll handle the bulk of Tier 1 2 support events and escalate higher-level issues to the central IT team at headquarters as needed. This position supports mission-critical office operations and contributes to a high-growth organization s IT stability.

  • DeskSide Support: Provide hands-on assistance for desktops, laptops, and peripherals; troubleshoot hardware failures, imaging, and hardware refresh activities.
  • Help Desk (Tier 1 & 2): Triage tickets in Desk 365, resolve standard issues (password resets, network drive access), and escalate as needed.
  • User & Security Group Administration: Manage Active Directory accounts, password resets, and group memberships in compliance with security policies.
  • Asset & Inventory Management: Maintain accurate hardware/software inventories; coordinate equipment procurement and decommissioning.
  • VPN & Remote Access Support: Assist users with site-to-site and client VPN connectivity to hosted servers.
  • Escalation & Collaboration: Work closely with the central IT hub for ticket triage and complex troubleshooting.
  • Be the Go-To Resource: Act as the first line of support for all IT issues on-site, building strong relationships with local users and gaining visibility into all facets of IT operations.
  • Partner with a Senior IT Team: Regularly interface with a centralized IT group for deeper-level triage and support. Great exposure to enterprise-level systems without the burnout.
  • Contribute to Process Improvement: Help shape ticketing, escalation, and documentation processes at the local level as the company overall continues to grow.
  • Flexibility & Reliability: Maintain a predictable schedule (Mon/Wed/Fri, ~8 AM 4 PM) with advance notice of any adjustments.

Background Profile:

We re looking for a self-starter who can work independently, communicate clearly, and juggle multiple priorities in a fast-paced, collaborative environment. The ideal candidate is professional, approachable, and eager to solve problems face-to-face with end users. You must be dependable, responsive, and confident, working independently while representing the IT team.

  • 1 2 years of help desk, desktop support, or IT generalist experience.
  • Proficiency with Windows OS, Microsoft 365, and basic networking (SMB, VPN).
  • Strong customer-service orientation and verbal/written communication skills.
  • Ability to lift and install desktop hardware; comfortable working in a standard office setting.
  • High integrity, maturity, and ability to own tasks through to completion.

Preferred (nice to have)

  • Microsoft365 Fundamentals (MS900) or CompTIASecurity+ certification.
  • Experience with Kaseya, DattoRMM, ManageEngine, or TrueNAS.
  • Familiarity with the Desk365 ticketing system.
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