Overview
Full Time
Skills
Data Centers
Adaptability
Scripting
Hardware Troubleshooting
Issue Resolution
Reliability Engineering
Servers
Computer Networking
Storage
High Availability
Performance Monitoring
Firmware
Recovery
Root Cause Analysis
Access Control
Firewall
Physical Security
Documentation
Network
Migration
Budget
Process Improvement
Workflow
Management
Network Design
Cabling
Hardware Installation
Data Flow
Network Protocols
TCP/IP
Border Gateway Protocol
OSPF
Server Virtualization
Optical Transport Network
Regulatory Compliance
Collaboration
Communication
Leadership
Mentorship
BMC Remedy
JIRA
Incident Management
Reporting
Linux
Project Management
Computer Hardware
Lifecycle Management
Computer Science
CompTIA
Server+
Cisco
Cisco Certifications
Cloud Computing
Amazon Web Services
Microsoft Azure
Google Cloud Platform
Google Cloud
ITIL
Multitasking
Service Level
Team Management
Technical Drafting
Video
LOS
Recruiting
Job Details
Location :
Ashburn
Employment Type :
Regular
Job Code :
A194280A
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Responsibilities
About the Team The Datacenter Infrastructure Engineering team supports the company's fast growth by building and operating hyperscale datacenters. The team manages the end to end lifecycle of server fleet, providing cloud solutions and various infrastructure services ensuring that they are scalable and are reliable. About the Role The team is looking for candidates with strong technical infrastructure backgrounds, passionate about engineering excellence, and providing effective and sustainable solutions with an eye to the future. You understand the challenges associated with deploying infrastructure at scale and have experience in designing systems and platforms that set the global standard for performance, availability, security, and cost. The work you do will influence processes globally. Overview As a Data Center Operations Engineer, you will play a critical role in maintaining the heart of our infrastructure. You will ensure our data centers operate efficiently, securely, and without interruption. Your responsibilities will include infrastructure monitoring, troubleshooting, and collaborating with various teams to uphold the highest standards of performance. You will work on server-related issues, contribute to the server rack lifecycle, and assist in building robust computing and storage environments. Success in this role requires excellent communication skills, adaptability, the ability to work both independently and collaboratively. Expertise in networking, scripting, and hardware repair is highly valued. Key Responsibilities - Troubleshooting and Issue Resolution: Act as the primary point of contact for resolving complex operational issues within the data center, minimizing downtime. Implement long-term solutions to reduce ticket volume and improve system reliability. - Infrastructure Management: Oversee the operation and maintenance of critical data center infrastructure, including servers, networking equipment, storage, and cooling systems, ensuring high availability and optimal performance. - Monitoring: Continuously monitor the data center environment's performance, security, and health using various tools. Participate in on-call rotations. - Data Center Maintenance: Perform routine maintenance tasks, including firmware updates, hardware replacements, and software patching. - Incident Management: Lead troubleshooting efforts during outages, coordinate with teams to restore services quickly, manage incident escalation, conduct root-cause analysis, and lead post-mortem reviews to prevent recurrence. - Security Compliance: Enforce data center security protocols, including access controls, firewalls, and physical security measures. - Documentation: Develop and maintain clear, up-to-date documentation of data center layouts, configurations, and maintenance schedules. Ensure all procedures align with current standards. - Leadership and Collaboration: Represent the team in collaboration with engineering, network, and IT teams. Provide guidance to entry-level engineers, fostering a collaborative environment. - Project Management and Support: Manage data center projects, including upgrades, migrations, and infrastructure improvements. Develop timelines, manage resources, and ensure projects are completed on time and within budget. - Process Improvement: Identify and implement improvements to operational processes to enhance workflow, reduce costs, and improve system performance. Pilot new procedures and processes to ensure smooth operation.
Qualifications
Minimum Qualifications - Skilled in managing physical network architecture, including cabling, hardware setup, and data flow design. - Familiar with network protocols such as TCP/IP, BGP, and OSPF, server virtualization technologies, and Optical Transport Network (OTN) systems including installation, maintenance, and troubleshooting. - Strong understanding of data center security protocols and compliance standards. - Experienced in cross-team collaboration, communication, leadership, and mentoring team members. - Proficient with ticketing systems such as Remedy, GDCO, or Jira; experienced in incident management, reporting, and escalation processes. - Able to lift equipment up to 50 lbs and travel reliably between sites as needed. Preferred Qualifications - 3 years of data center experience in a fast paced environment, including Linux proficiency, project management, hardware lifecycle management, and infrastructure operations. - Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience). - Certifications such as CompTIA Server+, Cisco CCNA, or equivalent. - Understanding of cloud infrastructures like AWS, Azure, or Google Cloud Platform. - Experience with ITIL best practices. - Strong multi-tasking skill while following established Service Level Objectives (SLO) - Strong team management skills with experience in leading and developing high-performance teams. - Experience in drafting and reviewing post-mortems and lessons learned.
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at
Apply to this job
Ashburn
Employment Type :
Regular
Job Code :
A194280A
Apply to this job
Share this listing:
Responsibilities
About the Team The Datacenter Infrastructure Engineering team supports the company's fast growth by building and operating hyperscale datacenters. The team manages the end to end lifecycle of server fleet, providing cloud solutions and various infrastructure services ensuring that they are scalable and are reliable. About the Role The team is looking for candidates with strong technical infrastructure backgrounds, passionate about engineering excellence, and providing effective and sustainable solutions with an eye to the future. You understand the challenges associated with deploying infrastructure at scale and have experience in designing systems and platforms that set the global standard for performance, availability, security, and cost. The work you do will influence processes globally. Overview As a Data Center Operations Engineer, you will play a critical role in maintaining the heart of our infrastructure. You will ensure our data centers operate efficiently, securely, and without interruption. Your responsibilities will include infrastructure monitoring, troubleshooting, and collaborating with various teams to uphold the highest standards of performance. You will work on server-related issues, contribute to the server rack lifecycle, and assist in building robust computing and storage environments. Success in this role requires excellent communication skills, adaptability, the ability to work both independently and collaboratively. Expertise in networking, scripting, and hardware repair is highly valued. Key Responsibilities - Troubleshooting and Issue Resolution: Act as the primary point of contact for resolving complex operational issues within the data center, minimizing downtime. Implement long-term solutions to reduce ticket volume and improve system reliability. - Infrastructure Management: Oversee the operation and maintenance of critical data center infrastructure, including servers, networking equipment, storage, and cooling systems, ensuring high availability and optimal performance. - Monitoring: Continuously monitor the data center environment's performance, security, and health using various tools. Participate in on-call rotations. - Data Center Maintenance: Perform routine maintenance tasks, including firmware updates, hardware replacements, and software patching. - Incident Management: Lead troubleshooting efforts during outages, coordinate with teams to restore services quickly, manage incident escalation, conduct root-cause analysis, and lead post-mortem reviews to prevent recurrence. - Security Compliance: Enforce data center security protocols, including access controls, firewalls, and physical security measures. - Documentation: Develop and maintain clear, up-to-date documentation of data center layouts, configurations, and maintenance schedules. Ensure all procedures align with current standards. - Leadership and Collaboration: Represent the team in collaboration with engineering, network, and IT teams. Provide guidance to entry-level engineers, fostering a collaborative environment. - Project Management and Support: Manage data center projects, including upgrades, migrations, and infrastructure improvements. Develop timelines, manage resources, and ensure projects are completed on time and within budget. - Process Improvement: Identify and implement improvements to operational processes to enhance workflow, reduce costs, and improve system performance. Pilot new procedures and processes to ensure smooth operation.
Qualifications
Minimum Qualifications - Skilled in managing physical network architecture, including cabling, hardware setup, and data flow design. - Familiar with network protocols such as TCP/IP, BGP, and OSPF, server virtualization technologies, and Optical Transport Network (OTN) systems including installation, maintenance, and troubleshooting. - Strong understanding of data center security protocols and compliance standards. - Experienced in cross-team collaboration, communication, leadership, and mentoring team members. - Proficient with ticketing systems such as Remedy, GDCO, or Jira; experienced in incident management, reporting, and escalation processes. - Able to lift equipment up to 50 lbs and travel reliably between sites as needed. Preferred Qualifications - 3 years of data center experience in a fast paced environment, including Linux proficiency, project management, hardware lifecycle management, and infrastructure operations. - Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience). - Certifications such as CompTIA Server+, Cisco CCNA, or equivalent. - Understanding of cloud infrastructures like AWS, Azure, or Google Cloud Platform. - Experience with ITIL best practices. - Strong multi-tasking skill while following established Service Level Objectives (SLO) - Strong team management skills with experience in leading and developing high-performance teams. - Experience in drafting and reviewing post-mortems and lessons learned.
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at
Apply to this job
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.