Overview
On Site
Full Time
Skills
Network
Service Level
Technical Support
Change Control
Cyber Security
Supervision
Mentorship
Process Improvement
Effective Communication
Team Building
Conflict Resolution
Problem Solving
WLAN
LAN
WAN
VoIP
Network Design
Version Control
Negotiations
RFQ
Request For Proposal
Management
Customer Service
Quality Improvement
Scheduling
Strategic Planning
Policies and Procedures
Information Technology
Recruiting
Job Details
Job Summary
Information Services Department. Ensures the uptime, performance, resources, and security of the network infrastructure, meet the service level agreements of the organization. May acquire, install, or upgrade network infrastructure components and software; provide routine automation; maintain security policies; troubleshoot; train and/or supervise staff; or offer technical support for projects.
Demonstrates a basic understanding and adheres to departmental processes for change control. Maintains a level of cybersecurity knowledge sufficient to securely accomplish their job duties.
Responsibilities
1. Under minimal indirect supervision and or direction, performs work that is varied and that is difficult in character involving responsibility.
2. Recognizes processes with needed efficiency enhancements and develops and leads plan for remediation.
3. Mentoring colleagues of a lower job level on network infrastructure components process improvement, industry knowledge, effective communication, team building, and non-task oriented skills as required.
4. Complex network infrastructure project and problem solving that may affect more than one component of responsibility and effectively coordinate efforts with other department resources to resolve with regards to WLAN/LAN, MAN/WAN, and VOIP/VoWifi.
5. Maintains understanding of current network infrastructure industry standards and applies them to daily work.
6. Mentors and leads departmental activities to maintain industry standards.
7. Analyze and develop recommendations for strategic planning.
8. Advanced certification required and work toward Expert certification/accreditation for specific vendor and/or governing body related to specific applications/tools for which responsibility is held for support.
9. Participate and follow technology forums, discussions, and message boards and provide feedback to local team
10. Attend and participate in Technology meetups and provide feedback to local team
11. Subscribe and participate in technology newsletter feeds and provide feedback to local team
12. Participates and/or coordinates local user group and provide feedback to local team
13. Initiates and leads contract review process for version control, review, and execution. Actively participates in negotiation with necessary vendor as a subject matter expert.
14. Participates in RFQ/RFP process as I/S liaison/representative until analysis is complete and a recommendation to On call as required.
15. Flexible hours when needed.
16. the organization is ready to be made.
17. All other duties as assigned
Knowledge, Skills & Abilities
Patient Group Knowledge (Only applies to positions with direct patient contact)
The employee must possess/obtain (by the end of the orientation period) and demonstrate the knowledge and skills necessary to provide developmentally appropriate assessment, treatment or care as defined by the department's identified patient ages. Specifically the employee must be able to demonstrate competency in: 1) ability to obtain and interpret information in terms of patient needs; 2) knowledge of growth and development; and 3) understanding of the range of treatment needed by the patients.
Competency Statement
Must demonstrate competency through an initial orientation and ongoing competency validation to independently perform tasks and additional duties as specified in the job description and the unit/department specific competency checklist.
Common Duties and Responsibilities
(Essential duties common to all positions)
1. Maintain and document all applicable required education.
2. Demonstrate positive customer service and co-worker relations.
3. Comply with the company's attendance policy.
4. Participate in the continuous, quality improvement activities of the department and institution.
5. Perform work in a cost effective manner.
6. Perform work in accordance with all departmental pay practices and scheduling policies, including but not limited to, overtime, various shift work, and on-call situations.
7. Perform work in alignment with the overall mission and strategic plan of the organization.
8. Follow organizational and departmental policies and procedures, as applicable.
9. Perform related duties as assigned.
Education
Bachelor's Degree (Required) Education: Preferred Bachelor's Degree or equivalent experience in relevant field. Advanced certification required, Expert Certification PreferredExperience: 10 years of related professional information technology support experience.
Credentials
No Certification, Competency or License Required
Work Schedule: Days
Status: Full Time Regular 1.0
Location: Northgate-400 Association Dr.
Location of Job: US:WV:Charleston
Talent Acquisition Specialist: Guy S. Stewart
Information Services Department. Ensures the uptime, performance, resources, and security of the network infrastructure, meet the service level agreements of the organization. May acquire, install, or upgrade network infrastructure components and software; provide routine automation; maintain security policies; troubleshoot; train and/or supervise staff; or offer technical support for projects.
Demonstrates a basic understanding and adheres to departmental processes for change control. Maintains a level of cybersecurity knowledge sufficient to securely accomplish their job duties.
Responsibilities
1. Under minimal indirect supervision and or direction, performs work that is varied and that is difficult in character involving responsibility.
2. Recognizes processes with needed efficiency enhancements and develops and leads plan for remediation.
3. Mentoring colleagues of a lower job level on network infrastructure components process improvement, industry knowledge, effective communication, team building, and non-task oriented skills as required.
4. Complex network infrastructure project and problem solving that may affect more than one component of responsibility and effectively coordinate efforts with other department resources to resolve with regards to WLAN/LAN, MAN/WAN, and VOIP/VoWifi.
5. Maintains understanding of current network infrastructure industry standards and applies them to daily work.
6. Mentors and leads departmental activities to maintain industry standards.
7. Analyze and develop recommendations for strategic planning.
8. Advanced certification required and work toward Expert certification/accreditation for specific vendor and/or governing body related to specific applications/tools for which responsibility is held for support.
9. Participate and follow technology forums, discussions, and message boards and provide feedback to local team
10. Attend and participate in Technology meetups and provide feedback to local team
11. Subscribe and participate in technology newsletter feeds and provide feedback to local team
12. Participates and/or coordinates local user group and provide feedback to local team
13. Initiates and leads contract review process for version control, review, and execution. Actively participates in negotiation with necessary vendor as a subject matter expert.
14. Participates in RFQ/RFP process as I/S liaison/representative until analysis is complete and a recommendation to On call as required.
15. Flexible hours when needed.
16. the organization is ready to be made.
17. All other duties as assigned
Knowledge, Skills & Abilities
Patient Group Knowledge (Only applies to positions with direct patient contact)
The employee must possess/obtain (by the end of the orientation period) and demonstrate the knowledge and skills necessary to provide developmentally appropriate assessment, treatment or care as defined by the department's identified patient ages. Specifically the employee must be able to demonstrate competency in: 1) ability to obtain and interpret information in terms of patient needs; 2) knowledge of growth and development; and 3) understanding of the range of treatment needed by the patients.
Competency Statement
Must demonstrate competency through an initial orientation and ongoing competency validation to independently perform tasks and additional duties as specified in the job description and the unit/department specific competency checklist.
Common Duties and Responsibilities
(Essential duties common to all positions)
1. Maintain and document all applicable required education.
2. Demonstrate positive customer service and co-worker relations.
3. Comply with the company's attendance policy.
4. Participate in the continuous, quality improvement activities of the department and institution.
5. Perform work in a cost effective manner.
6. Perform work in accordance with all departmental pay practices and scheduling policies, including but not limited to, overtime, various shift work, and on-call situations.
7. Perform work in alignment with the overall mission and strategic plan of the organization.
8. Follow organizational and departmental policies and procedures, as applicable.
9. Perform related duties as assigned.
Education
Bachelor's Degree (Required) Education: Preferred Bachelor's Degree or equivalent experience in relevant field. Advanced certification required, Expert Certification PreferredExperience: 10 years of related professional information technology support experience.
Credentials
No Certification, Competency or License Required
Work Schedule: Days
Status: Full Time Regular 1.0
Location: Northgate-400 Association Dr.
Location of Job: US:WV:Charleston
Talent Acquisition Specialist: Guy S. Stewart
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.