Overview
On Site
USD 22.00 - 25.00 per hour
Full Time
Skills
Adaptability
FOCUS
Technical Support
Active Directory
Microsoft Office
Microsoft Outlook
Customer Service
Inventory
ServiceNow
Knowledge Base
Documentation
Service Desk
Training
Remote Support
Software Installation
Hardware Troubleshooting
Laptop
Tablet
Printers
Management
Communication
Audiovisual
AV
Incident Management
Issue Tracking
Taxes
Life Insurance
Collaboration
Partnership
Business Transformation
Law
Job Details
Description
The ideal candidate for this position is a reliable, adaptable, thought-leading IT Desktop support professional capable of maintaining high work standards while independently managing their work. The candidate will also cultivate excellent customer service relationships with a focus on collaboration and direct communication with end users. This position also will work as needed with several other initiatives, including assisting with projects, interacting with diverse technologies, and partnering with stakeholders in other departments.
Top Skills:
1) 2-3 years of experience in a desktop support or a similar IT Support role
2) Experience working with Active Directory and Office 365 ( PW resets, creating/ deleting users, access, outlook troubleshooting etc)
3) Customer service experience- will be interacting with third party technicians/vendors frequently
4) Experience with incident management/ticketing system, they use ServiceNow
Responsibilities
Troubleshoot issues with PCs, monitors, printers, and other related IT equipment
Coordinate with smart hands vendor to provide on site support and hardware repair at remote locations.
o Providing direction to onsite tech by outlining the problem and what is expected of the tech while onsite
o Collecting and analyzing photos and data provided by the tech
o Driving the solution and ensuring that the issue is completely resolved
Image, prep, ship and track laptops and desktops and accessories
Maintain asset inventory of devices throughout their lifecycle
Maintain incident & task tickets in ServiceNow adhering to defined SLAs
Provide exceptional service to all users both in person and remote
Create and update knowledge base articles and documentation used by the team and technical service desk
Partner with various teams within IT and other departments to solve cross functional issues
Provide training and assistance to users as needed
Skills:
Experience as a desktop support technician or equivalent
Troubleshooting workstation/user accounts
Experience performing software installation, diagnostic and upgrades
Hardware troubleshooting skillset across laptops desktops tablets printers and more
Excellent vertical and lateral thinking
Time management skills
Clear written and verbal communication
Customer first mindset
AV knowledge and troubleshooting skills
Experience with incident management/ticketing system
Ability and willingness to quickly learn and adapt to new technology and processes
Job Type & Location
This is a Contract position based out of Syracuse, NY.
Pay and Benefits
The pay range for this position is $22.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Syracuse,NY.
Application Deadline
This position is anticipated to close on Dec 24, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
The ideal candidate for this position is a reliable, adaptable, thought-leading IT Desktop support professional capable of maintaining high work standards while independently managing their work. The candidate will also cultivate excellent customer service relationships with a focus on collaboration and direct communication with end users. This position also will work as needed with several other initiatives, including assisting with projects, interacting with diverse technologies, and partnering with stakeholders in other departments.
Top Skills:
1) 2-3 years of experience in a desktop support or a similar IT Support role
2) Experience working with Active Directory and Office 365 ( PW resets, creating/ deleting users, access, outlook troubleshooting etc)
3) Customer service experience- will be interacting with third party technicians/vendors frequently
4) Experience with incident management/ticketing system, they use ServiceNow
Responsibilities
Troubleshoot issues with PCs, monitors, printers, and other related IT equipment
Coordinate with smart hands vendor to provide on site support and hardware repair at remote locations.
o Providing direction to onsite tech by outlining the problem and what is expected of the tech while onsite
o Collecting and analyzing photos and data provided by the tech
o Driving the solution and ensuring that the issue is completely resolved
Image, prep, ship and track laptops and desktops and accessories
Maintain asset inventory of devices throughout their lifecycle
Maintain incident & task tickets in ServiceNow adhering to defined SLAs
Provide exceptional service to all users both in person and remote
Create and update knowledge base articles and documentation used by the team and technical service desk
Partner with various teams within IT and other departments to solve cross functional issues
Provide training and assistance to users as needed
Skills:
Experience as a desktop support technician or equivalent
Troubleshooting workstation/user accounts
Experience performing software installation, diagnostic and upgrades
Hardware troubleshooting skillset across laptops desktops tablets printers and more
Excellent vertical and lateral thinking
Time management skills
Clear written and verbal communication
Customer first mindset
AV knowledge and troubleshooting skills
Experience with incident management/ticketing system
Ability and willingness to quickly learn and adapt to new technology and processes
Job Type & Location
This is a Contract position based out of Syracuse, NY.
Pay and Benefits
The pay range for this position is $22.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Syracuse,NY.
Application Deadline
This position is anticipated to close on Dec 24, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.