Overview
Hybrid
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 6 Month(s)
No Travel Required
Skills
Technical Support
MS Office
Helpdesk
mobile devices
call center
Outlook
Windows 10
Bilingual
Customer Service
Windows 7
Apple iOS
Hardware Troubleshooting
Software Troubleshooting
Network Connectivity
Ticketing Systems
Spanish
Website Support
Password Reset
Account Management
Job Details
Requirements:
- 2 or more years of experience with Microsoft Windows 7/10, MS Office Suite, and Outlook.
- Proficiency in high-volume call center operations and ticketing systems.
- Experience in diagnosing and resolving hardware issues.
- Experience with troubleshooting software and application issues.
- Experience in resolving network connectivity problems.
- Experience with Apple iOS mobile devices.
- Bilingual Spanish fluency and excellent customer service communication skills.
Responsibilities:
- Provide comprehensive Tier 1 technical assistance to internal and external users.
- Diagnose and resolve diverse hardware, software, and connectivity problems.
- Manage and prioritize a high volume of incoming support requests in a call center.
- Escalate unresolved issues to higher-tier support, vendors, or senior management.
- Monitor daily performance of computer systems and applications.
- Assist users with website support, password resets, and online account management.
- Provision and troubleshoot mobile driver's licenses.
Found in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the Company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long-term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world-class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting-edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling.
Resourcesoft is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
For more information about Resourcesoft and our services, please visit our website.
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