Sr. Product Manager, Loyalty

Job#: 3017235

Job Description:
Sr. Product Manager, Loyalty
The Opportunity

Our multinational beauty client is seeking an experienced Sr. Product Manager to drive the company's Loyalty domain across both in-store and digital experiences. The ideal candidate has a strong background in shaping and building next-generation digital technologies for web and mobile.

As part of the Product Management team, you will collaborate with business partners, engineers, product managers, design experts, and-most importantly-our internal teams and customers to define a product roadmap and launch plan. You will own all aspects of the product lifecycle, from discovery to launch, and you're comfortable taking on diverse tasks to bring products to market. You are constantly looking for ways to improve experiences, analyze KPIs, share ideas, and take action to make meaningful impact.
Responsibilities

• Define a product vision and lead the strategy, roadmap, and day-to-day management of features related to loyalty experiences (including loyalty programs, challenges/gamification, loyalty partnerships, and co-branded credit card programs).
• Establish customer experience goals and business objectives for new features and enhancements that drive customer acquisition, engagement, and retention.
• Partner closely with the Marketing organization to evaluate, prioritize, and build new features and tools that optimize the customer lifecycle. Collaborate with Ecommerce and Retail Operations/Production teams to bring experiences to life both online and in retail environments.
• Gather insights from internal stakeholders and external research, and craft a prioritized, measurable, and feasible roadmap.
• Own products from concept to launch: analyze customer data, assess competitors and market trends, evaluate technologies, develop detailed requirements and feature definitions, design and drive implementation plans, and manage launch communications.
• Advocate for your products by clearly articulating customer value and business impact to stakeholders at all levels. Build compelling presentations and prototypes to communicate product strategy and direction.
• Champion stakeholder needs throughout development to ensure delivered solutions meet initial goals and KPIs.
• Lead cross-functional teams-including engineering, design, and business partners-to deliver products successfully. Remove roadblocks proactively and make thoughtful decisions in real time to keep launches on track.

Desired Skills and Experience

• Minimum of 5+ years of Product Management experience within ecommerce, transaction-based, retail, or similar environments, including ownership of multiple product launches and roadmaps. Proven success launching customer-facing digital products across web, tablet, and mobile.
• Experience with loyalty programs is highly preferred.
• Curiosity and a desire to uncover answers through research, analysis, and hands-on testing.
• Deep experience with agile development, sprint management, and using Jira for tracking user stories, enhancements, bugs, and acceptance criteria.
• Familiarity with integrating or leveraging AI solutions within product processes or customer-facing features.
• Strong technical understanding of core internet technologies, PaaS, APIs, and web services.
• Proven track record of developing, testing, and launching both customer-facing features and underlying enabling technologies.
• Excellent organizational skills with the ability to manage multiple priorities simultaneously.
• Strong verbal and written communication skills; effective presenting to executives and large audiences.
• Technical background or working-level knowledge of software development processes and tools.
• Demonstrated success collaborating with business, engineering, and design teams and contributing to engaging, cross-functional product design processes.
• Strong analytical skills and a data-driven mindset, with examples of using metrics throughout the product lifecycle.
• Experience thriving in fast-paced, high-growth environments. Results-driven with the ability to anticipate needs, innovate, and multi-task effectively.
• Assertive, direct communication style with the ability to motivate and inspire cross-functional partners. Collaborative, energetic, and hands-on in approach.
• BA/BS required; MBA a plus. Retail and loyalty experience strongly preferred.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.