ServiceNow Developer (Hybrid Onsite)

Job Title:

ServiceNow Developer (Hybrid Onsite)

Location:

Trenton, NJ

Duration:

6 Months+

Pay Rate:

$70/hr on C2C / 1099 all inclusive (OR) $65/hr on W2

Interview Process:

Both Phone and In Person

Note:

Hybrid schedule- 3 days onsite, 2 days remote

Job Description

Looking for an Application Technical Specialist functioning as a Technical Business Analyst to work with DOL staff to identify and document existing paper-based workflows that can be streamlined and automated in the ServiceNOW system. The resource will also be responsible for identifying reports, SLAs, and KPIs.

Note: this is a position requiring Technical knowledge and experience in configuring ServiceNow. Must have experience creating and automating workflows in ServiceNow.

Need: The resource is required to:

• Meet with various parties involved in each process to document current activities.

• Assess and determine if these activities can be streamlined.

• Gain consensus on the streamlined approach and build these processes into ServiceNow. Identify reports, SLAs, and KPIs to measure performance and timeliness.

• Possess an understanding of available business rules, triggers, criteria, and actions to construct these workflows' automation effectively.

Top Skills & Years of Experience

Knowledge and Years of Experience

ITIL/Service Management 2 years

ServiceNOW, FootPrints, or other ITSM tools experience 2 years

Knowledge of the available types of rules and the triggers, criteria, and actions that are used to construct automation of the standard, repetitive actions that occur in a business environment 2 years

REQUIRED SKILLS and Years of Experience

• Overall technical business analyst experience 7 years

• Experience with Service Management (ServiceNOW preferred or similar IT Service Management tools) 2 years

• Experience in automating workflows in a Service Management application 2 years

• Strong technical problem-solving skills experience 2 years

• Experience communicating complex concepts to technical and non-technical stakeholders 2 years

DESIRED SKILLS

• Knowledge of ServiceNOW to automate workflow management 1 year

• Process improvement experience 1 year

• Ability to identify value-added steps and eliminate non-value-added steps in workflows 1 year

• Experience identifying and establishing KPIs and reports 1 year

• EDUCATION - Bachelor's Degree or equivalent certification

Required/Desired Skills

Recruiter Details:

Name : Sameer at gsksolutions dot com

Contact : Seven one nine two three nine Five five five five