eBusiness Support Specialist - Onsite

Title: eBusiness Support Specialist - Onsite

Mandatory skills:

Customer Service,
eBusiness, eCommerce,
internet browsers, customer inquiries,
software administration tools, web administration tools,
SupplySync, punchout, digitally integrated,
customer facing,
trouble shoot inquiries, administrative,
completing registration activities, documenting information, documenting processes, completing tasks,
SAP, Business Warehouse, Hybris

Description:

JOB SUMMARY:
Internal/External customer facing support whose overall responsibility will be to identify end-user concerns based on what is reported. The eBusiness Support Specialist will use software and web administration tools related to internal/external customer inquiries and experiences for client eBusiness Solutions.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Perform first level technical triage for eBusiness Solutions - typically on client SupplySync (punchout/digitally integrated) customers.
This customer facing role will trouble shoot inquiries, issues and/or outages and will have responsibility for performing administrative duties included, but not limited to: completing registration activities, documenting information and processes, and completing tasks as assigned.
Other duties may be assigned.

Required Education:
B.A. / B.S. degree and/or 3 years of equivalent work experience
SAP, Business Warehouse / Hybris knowledge, preferred

Required Length & Type of Experience:
At least 3+ years of Customer Service experience, eBusiness/eCommerce preferred
Demonstrated troubleshooting experience, especially involving internet browsers

Knowledge, Skills & Abilities:
Critical thinking capability
Excellent communications skills including the ability to actively listen, interpret directions and take appropriate action
Performs exceptionally well under pressure and tight deadlines
Must be able to tackle new assignments as they arise

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Able to talk, hear, and walk sit: use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; stoop, kneel or crouch.
Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus objects required.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualification Examples:
Critical thinking capability
Excellent communications skills including the ability to actively listen, interpret directions and take appropriate action
Performs exceptionally well under pressure and tight deadlines
Must be able to tackle new assignments as they arise

VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions.

Contact Details :

VIVA USA INC.
3601 Algonquin Road, Suite 425
Rolling Meadows, IL 60008