Overview
Hybrid
Depends on Experience
Contract - W2
10% Travel
Unable to Provide Sponsorship
Skills
Supervision
Technical Support
Waterfall
Interactive Voice Response
Management
Process Flow
Project Planning
Customer Relationship Management (CRM)
Facilitation
Functional Requirements
SQL
ISS
Agile
Business Intelligence
Business Systems
Communication
Customer Facing
Job Details
Open position : Business Systems Analyst
Location : Cincinnati,OH
This position open w2 contract only and must have banking exp
Summary:
The Business Systems Analyst - Senior is an ISS Department position. This position is intended to serve as a career path option for highly skilled Business Analysts who do not have direct supervisory responsibility, but lead/participate in projects of a significant nature.
The Business Systems Analyst - Senior is an ISS Department position. This position is intended to serve as a career path option for highly skilled Business Analysts who do not have direct supervisory responsibility, but lead/participate in projects of a significant nature.
Duties and Responsibilities:
- Leads assigned projects and/or provides advanced technical and consultative support to other team members for assigned business unit or assigned application(s) that are typically more complex and of a larger impact to the company.
- Maintains in-depth knowledge of applications and stays current in technical enhancements, methodologies and trends related to the assigned application(s).
- Analyzes existing systems or procedures and identifies technical or procedural improvements.
- Recommends business practices to optimize use of application systems.
- Develops operational procedures for products, services and systems.
- Designs processes to meet regulatory requirements.
- Develops and generates special or Ad Hoc reports.
- Provides technical support to business unit, customers, management and other users.
- Serves as liaison between software vendors and business units, or between users and other corporate areas.
- As this is highly specialized, it is expected that the number of employees assigned to this position will be minimal.
- Performs other duties as assigned.
Basic Qualifications:
- Bachelor's Degree
- 5+ years of related experience
Preferred Qualifications:
- Project planning and management, with the ability to manage multiple projects in a fast-paced environment and meet deadlines.
- Knowledge and/or Experience in waterfall and agile methodologies.
- Experience in a Business Analyst role performing the listed responsibilities, including experience with the following artifacts is desirable:
- Eliciting and documenting functional requirements and use cases
- Producing process flows using Visio
- Demonstrable technical skills and ability to learn technology
- Strong organization, written and oral communication skills
- Experience facilitating group sessions to gather requirements with ability to ask relevant questions to drill into the details
- Experience tracking and driving deliverables to completion
Additional Job Description:
- The primary function of this role is to serve as a Data Analyst for the Branch and Contact Technology team, examining data from customer facing channels such as ATM, Teller systems, IVR and Contact Center.
- Knowledge and/or Experience with SQL and Business Intelligence tools will be needed on a regular basi
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