Overview
On Site
BASED ON EXPERIENCE
Contract - W2
Contract - Independent
Contract - 4+ mo(s)
Skills
-1
Job Details
Title: Salesforce Administrator (Service Cloud)
Location: Fremont, CA - Hybrid (3 days in office would be fine)
Contract: W2; 4 months contract (possibility of extension or conversion)
Client: Fortune 10 Company
Pay Rate: $55/hr to $70/hr W2
| Description: | Summary: The main function of a data analyst is to coordinate changes to computer databases, test, and implement the database applying knowledge of database management systems. A typical database analyst/programmer is responsible for planning, coordinating and implementing security measures to safeguard the computer database. Minimum Skills Required: 5+ years of experience in Salesforce Service Cloud configurations In-depth knowledge of Salesforce products and functionality Experience working in complex salesforce orgs Experience working with Base customization (Record types, objects, page layouts, macros, flows, reports and dashboards, etc.), security models, lightning framework, apps, and consoles Understand requirements from stakeholders and translate them into Salesforce solutions. Experience working with integrations and managed packages. Ability to work in aggressive project timelines/Flexible to work with different timezones. Salesforce Certified Advanced Administrator Preferred Qualifications: Experience with Apex, Visualforce, Lightning Record Pages Experience working on Omni Channel (Skill Based Routing), Knowledge Management Salesforce Certified Developer, Service Cloud Consultant and App Builder certifications Excellent communication - be able to document requirements, test cases, UAT plan and drive business stakeholder alignment. Able to migrate Metadata via CI/CD from sandbox to next higher orgs. Job Responsibilities: * Test programs or databases, correct errors and make necessary modifications. * Modify existing databases and database management systems or direct programmers and analysts to make changes. * Write and code logical and physical database descriptions and specify identifiers of database to management system or direct others in coding descriptions. * Work as part of a project team to coordinate database development and determine project scope and limitations. * Review project requests describing database user needs to estimate time and cost required to accomplish project. Skills: * Verbal and written communication skills, problem solving skills, customer service and interpersonal skills. * Ability to work independently and manage one's time. * Basic mentoring skills necessary to provide support and constructive performance feedback. * Knowledge of database management software. Education/Experience: * Associate's degree in computer programming or equivalent training required. |
| Schedule & Interview: | Onsite in Fremont, Hybrid (3 days in office would be fine) 30 minutes, 1 to 2 conversations |
| Top 3 must-have HARD skills: | Salesforce Service Cloud configurations Base customization (Record types, objects, page layouts, macros, flows, reports and dashboards, etc.), security models, lightning framework, apps, and consoles Understand requirements from stakeholders and translate them into Salesforce solutions. Experience working with integrations and managed packages. |
| Good to have skills: | Salesforce AI or AgentForce Omni Channel (Skill Based Routing Service Cloud Consultant |
| Story Behind the Need - Business Group & Key Projects: | Current FTE is leaving - Salesforce Filling this role while they look to backfill FTE role |
| Compelling Story & Candidate Value Proposition: | Salesforce experience- building to scale for customers |
| Typical Day in the Role: | meeting stakeholders, breaking down requirements into Salesforce configuring, partnering with Engineering teams |
| How will performance be measured: | accuracy and timeliness, self driven, no errors in their work able to unblock themselves when working with Salesforce |
Russell Tobin offers eligible employee s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
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