End User Engineer (SCCM/Application Packages/ Intune / Endpoint Manager)

Trigyn's direct government client has a long-term contract opportunity for an End User Engineer in Baltimore, MD. The particulars of the opportunity are below:

Note:
? Hybrid/ Onsite role (Baltimore, MD).
? Local candidates preferred.

Description:
The client is seeking a proficient and dedicated End User Engineer to join the team. This role is multifaceted, encompassing application packaging, Intune administration, and serving as a technical escalation point for other end user teams. The ideal candidate will have a strong background in application packaging, with expertise in Intune deployment and management, and troubleshooting complex end user issues.

Responsibilities:

Application Packaging:
? Develop, build, and maintain application packages for deployment.
? Ensure compatibility, performance, and security of application packages, adhering to best practices and standards.
? Collaborate with software vendors and internal stakeholders to resolve packaging-related issues and optimize software distribution processes.

Intune Administration:
? Administer Microsoft Intune to deploy, maintain, and upgrade applications, configurations, and policies for end user devices.
? Implement and manage Intune profiles, compliance rules, and security settings to ensure a secure and productive end user environment.
? Stay updated on Intune features and capabilities, leveraging new functionalities to enhance device management and user experience.

Technical End User Support:
? Provide advanced technical support and troubleshooting for end user issues, including hardware, software, and network-related problems.
? Serve as a subject matter expert and escalation point for other end user support teams, assisting with complex technical issues and escalations.
? Analyze and resolve escalated incidents and service requests within agreed upon SLAs, ensuring minimal disruption to end user productivity.

Collaboration and Knowledge Sharing:
? Collaborate with cross-functional teams, including IT infrastructure, security, and application development, to streamline processes and improve end user experience.
? Share expertise and provide training to other team members on application packaging techniques, Intune administration best practices, and advanced troubleshooting methods.
? Contribute to the development and maintenance of knowledge base articles, technical documentation, and standard operating procedures.

Education:
? Bachelor?s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).

? Relevant certifications preferred, such as:
? Microsoft Certified: Modern Desktop Administrator Associate
? Microsoft Certified: Endpoint Administrator
? Microsoft Certified: Intune Administrator
? ITIL Foundation Certification (a plus)

Experience:
? 5+ years of experience in IT end-user computing or endpoint management roles, with a focus on enterprise environments.

? 3+ years of hands-on experience with:
? Microsoft SCCM (System Center Configuration Manager) administration, including software distribution, patching, and imaging.
? Microsoft Intune / Endpoint Manager for device and application management.

? Proven experience with application packaging (MSI, App-V, MSIX, scripting for deployment).
? Strong understanding of Windows 10/11 client environments, device compliance, and security configurations.
? Experience providing advanced technical support and acting as an escalation point for complex end-user issues.
? Familiarity with PowerShell scripting for automation and deployment tasks.

BALTIMORE CITY RESIDENTS ARE ENCOURAGED TO APPLY!

For Immediate Response call , or send your resume to

TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 35 years. TRIGYN is an ISO 9001:2015, ISO 27001:2013 (ISMS),ISO 20000:2018 and CMMI Level 5 certified company.