Overview
Skills
Job Details
Work site: Orlando, FL - onsite.
Rate: $65.00 C2C
Job Description:
We are seeking a skilled Adobe Customer Journey Analytics (CJA) Developer with deep expertise in Adobe's Customer Journey Analytics platform, data stewardship, and a solid analytical background. This role will focus on managing and analyzing data, developing dashboards and reports, and integrating Adobe CJA with other Adobe Experience Cloud solutions. You will play a pivotal role in optimizing customer journey insights and ensuring data accuracy, governance, and best practices.
Responsibilities:
* Build, configure, and optimize Adobe CJA setups to support customer journey tracking across multiple touchpoints.
* Responsible for data stewardship in the Adobe Experience Platform (AEP) Data Lake, ensuring the accuracy, integrity, and quality of the data being ingested and analyzed.
* Analyze both CJA and Adobe Analytics data, with a clear understanding of metrics, dimensions, and filters to derive actionable insights.
* Develop comprehensive dashboards and reports within both AA and CJA to track customer behaviors, identify patterns, and provide real-time insights to the business.
* Develop journey dashboards, summarize findings, recommend next steps, and continuously improve the customer experience based on data-driven insights.
* Help develop data connectors and integrate CJA with Adobe Real-time CDP (RTCDP) and Adobe Journey Optimizer (AJO) to streamline data flow and enhance the marketing technology stack.
* Support the tuning of CJA models and data schemas to ensure performance, scalability, and data accuracy.
* Assist in the development of governance frameworks for CJA, enforcing best practices for accessing reports, managing data, and ensuring compliance with data security standards.
* Work closely with stakeholders, including marketing, IT, and data teams, to ensure the CJA platform aligns with business objectives.
**Experience**
* 3+ years of experience working with Adobe Analytics and/or Adobe Customer Journey Analytics.
* 2+ years of experience in data stewardship within the AEP Data Lake, with a focus on analyzing AA data.
* Strong background in data architecture, analytics, or data engineering with Adobe Experience Cloud products.
* Experience developing dashboards and reports in Adobe Analytics and CJA.
* Familiarity with developing insights from analytics data and recommending actionable steps.
**Technical & Soft Skills**
* Proficiency in Adobe Customer Journey Analytics, Adobe Experience Platform (AEP), and Adobe Analytics.
* Experience with integrating CJA with Adobe Real-time CDP and Adobe Journey Optimizer.
* Familiarity with data visualization tools such as Tableau, Power BI, or similar.
* Strong knowledge of JavaScript, SQL, and ETL processes.
* Experience with API integrations and data flow management.
* Analytical mindset with the ability to interpret complex data and extract insights.
* Excellent communication and collaboration skills, with the ability to work effectively with both technical and non-technical teams.
* Ability to manage multiple projects and deadlines effectively.
**Preferred Qualifications**
* Adobe Certified Expert in Analytics or Customer Journey Analytics.
* Experience in marketing automation and customer experience optimization.
* Familiarity with other Adobe Experience Cloud products like Adobe Campaign, Adobe Target, or Adobe Journey Optimizer.