IT Engineer - Salesforce Development

IT Engineer, Salesforce

Position Summary:

An IT Engineer (Salesforce) designs, develops, and maintains processes and IT solutions within a technology domain; ensuring performance, security, and scalability across processes, systems, applications, and infrastructure.

They troubleshoot issues, optimize workflows, implement automation, and collaborate with cross-functional teams to enhance technology and business operations while adhering to industry best practices and compliance to architecture and standards.

Essential Duties and Responsibilities:

• Design, Develop, and Implement Solutions & Integrations – Assist in the design, development, and implementation of solutions & integrations to optimize performance and scalability.
• Monitor, troubleshoot, and resolve problems –Implement/support effective monitoring the monitoring, troubleshooting, and resolution of issues with effective root cause analysis.
• Provide Support & Optimization – Offer expertise in diagnosing and resolving issues by implementing the necessary corrective actions and/or fixes. Ensure operational efficiency and reliability and scalability.
• Document Technical Processes & Solutions – Maintain documentation for process and system configurations, engineering designs, and troubleshooting procedures to support knowledge sharing.
• Collaborate on Cross-Functional Projects – Work with team members and other departments to support business/technology initiatives & integrations, drive innovation, and improve workflows.
• Support initiatives, timelines, budgets, and deliverables as assigned to ensure successful outcomes.
• Data Analytics & Performance Monitoring - Track metrics (KPI/SLA) and identify areas of improvement using standard methodologies.
• Ensures Business Alignment - Work closely with Product and/or Process Engineering team members to implement technical solutions with business partners using standard methodologies.

Salesforce Specific

• Design, Develop, and Implement Solutions & Integrations:
• Develop custom applications using Apex, Visualforce, and Lightning Web Components (LWC).
• Implement automation using Salesforce Flow, Process Builder, and Apex triggers.
• Implement best practices for data management and security.
• Participate in code reviews and receive/provide constructive feedback.
• Implement analytics and tracking solutions to gather user behavior data.
• Configures and Customizes Salesforce Environments: Including workflows, security models, automation, and reporting tools
• Configure Salesforce security models, including roles, profiles, and sharing rules.
• Implement Salesforce DevOps Strategies: Including CI/CD pipelines, version control, and automated deployments.
• Implement CI/CD pipelines using tools like Copado, Gearset, or Jenkins.
• Manage version control using Git or similar tools.

Qualifications and Competencies Required To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Proactively shares information and insights with others in the group including clearly articulating abstract ideas. 
• Uses different styles with different audiences to effectively communicate ideas and opinions.
• Seeks to understand customer needs and how to satisfy them by listening carefully and respectfully. 
• Proactively keeps stakeholders informed of the status of commitments including changes in priorities or timelines. 
• Exercises good judgment when handling confidential or sensitive information. 
• Takes Initiative and accepts accountability for the results of his/her area; avoids making excuses for poor performance. 
• Stays current in field and transfers new principles and knowledge to job at hand. 
• Shows creativity and resourcefulness in overcoming or solving problems, including building on other people’s ideas. 
• Meets the agreed quality and quantity standards for his/her work. 
• Accepts responsibility for own career and professional development. 
• Finds ways to work smarter, not just harder
• Willingly offers support to others when they are caught by unforeseen circumstances. 
• Works with other team members/stakeholders to diagnose the root cause(s) of problems and find lasting solutions. 
• The decisions that he/she makes are sound/informed and achieve the intended results. 

Required Experience:

• 3-5 Years of Experience in the responsibilities & technical skills as noted elsewhere. 

Education:

• Bachelor’s degree in STEM or related field; professional experience may substitute
• Master’s degree in STEM or Business a plus
• Prior Experience in Financial Services or Auto Lending a plus
• One or more certifications are preferred:
  • Salesforce Certified Platform Developer I (PD1)
  • Salesforce Certified Platform Developer II (PD2) (Preferred)
  • Salesforce Certified Associate (Preferred)
  • Salesforce Certified JavaScript Developer I (Preferred)

Skills Required:

• Problem-Solving & Critical Thinking – Ability to analyze, troubleshoot, and develop solutions for complex challenges.
• Design & Architecture – Knowledge of designing reusable, scalable and efficient solutions.
• Business & System Analysis - Ability to translate business requirements into high-level requirements and technical specifications as needed.
• Documentation & Communication – Ability to document processes, requirements, and troubleshooting steps clearly using industry standard technologies.
• Collaboration & Cross-Functional Work – Experience working with teams across different disciplines to integrate and optimize solutions.
• Frameworks & Methodologies - Experience utilizing relevant frameworks & methodologies to standardize solutions relevant to the technology function:
• Salesforce Specific:
  • Design & Architecture:
    • Experience with Salesforce data modeling and architecture.
    • Familiarity with Salesforce best practices and design patterns.
  • Experience with Salesforce automation tools like Flow, Process Builder, and Apex.
  • Development Languages: Proficiency in Apex, SOQL, SOSL, LWC, Visualforce, and JavaScript.
  • Experience with REST/SOAP APIs, MuleSoft, Boomi, and SQL.
  • DevOps & CI/CD: Experience with Copado, Gearset, Jenkins, and version control.
  • Salesforce Security Models: Knowledge of Salesforce security best practices.
  • Testing & Performance Optimization: Proficiency in Apex test classes and Jest. (preferred)