Onboarding Specialist

Onboarding Specialist

PLEASE NOTE: This is a 3 month renewable contract and needs to meet Client full-time conversion policies. Those dependent on a work permit sponsor now or anytime in the future (ie H1B, OPT, CPT, etc) do not meet Client requirements for this opening.

The Employee Benefits Priority Business Onboarding Team is seeking a dynamic team member to fill an Onboarding Specialist role. The Onboarding Specialist is responsible for supporting data gather and installation efforts internally to successfully impact the onboarding experience for Priority Business customers in a timely manner.

• Responsible for supporting the collection and verification of data and documentation from brokers or customers throughout the onboarding process, from point of sale to completion, and entering all necessary details into internal systems to ensure timely and accurate insurance setup.
• Serves as a internal contact for onboarding inquiries, ensuring clear communication and efficient issue resolution.
• Provides support to Onboarding Team for accurate and timely execution of all deliverables to customers.
• Demonstrates agility in navigating diverse systems and workflows.
• Quickly learns and adapts to multiple platforms, tools, and processes.
• Demonstrates a thorough understanding of product offerings and related provisions.
• Identify and resolve issues that could impact the customer s journey.
• Build strong partnerships with internal partners to help deliver a seamless onboarding experience.
• Models The Hartford s core behaviors Customer First, Own It with Pace, Solve It with Innovation, and Live It as One Hartford by prioritizing customer needs, taking accountability, driving innovative solutions, and fostering collaboration across teams.

Qualifications:

• Proven ability to deliver exceptional customer interactions and service.
• Proficiency in Microsoft Office applications, including Excel and Word.
• Strong written and verbal communication skills.
• Demonstrated problem-solving ability, including navigating ambiguous or complex situations.
• Excellent organizational skills with the ability to prioritize, manage multiple tasks, and hold self and others accountable for results.
• Quick learner with the ability to adapt to new processes and think creatively to develop solutions.