IT Service Delivery Manager

Overview

On Site
Full Time

Skills

Production support
ITIL
Service Delivery Management

Job Details

IT Service Delivery Manager

Role Location: Atlanta, GA and Frisco, TX

Skills

  • Delivery Management,
  • Production Support
  • ITIL

Experience managing both Agile Dev projects and Production support engagements.

You Are:

The opportunity:

End-to-End Delivery Management: Lead cross-functional teams to deliver mobile and backend solutions across iOS, Android, microservices, development background in C# .Net or Java

Client Engagement & Communication: Act as the primary point of contact for clients and stakeholders; ensure alignment of delivery with business objectives.

Work with customer and UST Leads on a daily basis, reviewing the daily progress of the engagement, suggest course corrections, bring in innovative ideas, mitigate risks and issues.

Prepare customer status reports and present it on a weekly, monthly and quarterly basis.

Develop and track metrics/KPIs to detect the project health and trends and drive corrective measures

Should be able to articulate the business outcome delivered to the customer.

Technical Leadership: Provide direction on architecture, development standards, and best practices across mobile and backend teams.

Cloud Enablement: Oversee design and delivery of solutions on cloud platforms (AWS, Azure, or Google Cloud Platform), including infrastructure planning and scalability.

What you need:

10+ years of experience in software development and delivery; 5+ years in a technical delivery or engineering management role.

Experience in production support, incident management, and driving SLA adherence.

Proven track record in client engagement, portfolio growth, and business development.

Strong interpersonal, communication, and stakeholder management skills.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.